FELIX OTUYA
Chicago,Illinois
Summary
A highly motivated person having the ability to work with minimum supervision, good interpersonal skill and to apt to learn. To work with the existing staff and facilities contributing the best of my ability and quota so as improve organizational objectives, achieve managerial goals and targets.
Overview
6
6
years of professional experience
Work History
Supervisor Front Desk
Titan Security Group
Monroe Chicago, IL
03.2019 - Current
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Excellent concentration skills
- Ability to remain alert and aware of surroundings
- Excellent customer service skills
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours
Admin Officer/Customer Service Officer
Golden Touch Enterprises
Lagos, Nigeria
06.2015 - 05.2018
- Manage data in spreadsheets and reports
- Keep records and reports up to date
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Supervise other staff and delegate responsibilities
- Arranging both internal and external events
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
Certificate in DATA ANALYTICS Business Analytics With Excel, Tableau 10,Power Bi - DATA ANALYTICS
Simplilearn &IBM
Chicago, IL05.2022
Certification -
Chicago Real Estate Institute (A Wait Board Exam)
Chicago, IL09.2021
Diploma - Physical Therapy Aide
Ashworth College,
Atlanta, GA08.2020
Diploma - Business Administration Management
Rufus Giwa
Nigeria05.2014
Skills
- Good interpersonal and communication skills
- Drive towards achieving set goals
- Stress management discipline conscientiousness integrity and transparent honesty
- Ability to learn fast
- Good oral and written communication skill
- Proficient in Microsoft Word and Excel
- Professional Relationships
- Complaint Resolution
- Customer Service
Timeline
Supervisor Front Desk
Titan Security Group
03.2019 - Current
Admin Officer/Customer Service Officer
Golden Touch Enterprises
06.2015 - 05.2018
Certificate in DATA ANALYTICS Business Analytics With Excel, Tableau 10,Power Bi - DATA ANALYTICS
Simplilearn &IBM
Certification -
Chicago Real Estate Institute (A Wait Board Exam)
Diploma - Physical Therapy Aide
Ashworth College,
Diploma - Business Administration Management
Rufus Giwa
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