Felix Paulino Herrera

Experienced in delivering exceptional customer service, addressing individual needs with patience, empathy, and effective communication. Skilled in resolving inquiries and concerns professionally, ensuring satisfaction and fostering long-term relationships. Proven ability to manage high-stress situations with poise, utilizing problem-solving skills to overcome challenges. Demonstrated adaptability and a proactive approach, swiftly addressing issues while maintaining a solution-oriented demeanor. Completed a comprehensive 26-week law enforcement program, gaining skills in physical fitness, tactical training, defensive driving, and communication. Showcased resilience and discipline during intense fitness training, performing well under stress. Acquired knowledge in criminal law, defensive tactics, firearms training, and emergency response protocols. Trained in high-risk emergency driving techniques, including pursuit tactics and vehicle operations. Participated in real-world simulations to improve decision-making and tactical responses in high-pressure environments. Collaborated in team-based exercises, developing strong communication, leadership, and coordination under stress. Learned de-escalation and communication strategies to manage critical situations with professionalism. Demonstrated critical thinking and adaptability to solve complex problems in a fast-paced setting.