Felix Piedra
Tampa,FL
Summary
Accomplished Director of Operations/Sales Manager with a proven track record at Vizcaya SoHo, driving revenue growth and market expansion. Expert in strategic planning and execution, with a knack for fostering strong relationships and delivering exceptional customer service. Achieved significant sales increases through innovative strategies and teamwork, showcasing operational efficiency and an outgoing personality.
Overview
33
33
years of professional experience
Work History
Director of Operations/Sales Manager
Vizcaya SoHo
12.2002 - Current
- Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.\
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Mitigated risks by developing comprehensive contingency plans that ensured business continuity during unforeseen events or challenges.
- Drove company's expansion into new markets by developing and executing comprehensive operational strategy that addressed local regulatory and market challenges.
- Negotiated contracts with vendors for better pricing, improving cost management without compromising on quality.
- Utilized social media platforms effectively for promotional purposes while engaging with customers online to build lasting relationships.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Supported sales growth by actively participating in industry networking events to build brand awareness and generate leads.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Participated in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
General Manager/Catering Sales Manager
La Maison Basque Catering
02.1992 - 09.1996
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Increased event bookings by developing and implementing effective catering sales strategies.
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Increased website traffic and conversions through email and social media marketing.
- Utilized hospitality associations, business journals and Internet resources to obtain current industry knowledge.
- Boosted sales revenues by developing and implementing strategic local sales plans.
- Boosted sales revenue by streamlining administrative processes and implementing effective sales strategies.
- Reviewed sales goals, department performance and sales opportunities to predict buying needs.
- Exceeded monthly sales targets through persistent outreach and persuasive sales techniques.
- Determined and monitored sales focus, territory and revenue quotas for sales team.
General Manager
Columbia Restaurant
03.1992 - 02.1996
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
Education
High School Diploma -
Marist Brothers Catholic School
Bilbao, Spain04.1982
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Sales channel development
- Sales maximizing
- Sales strategies tactics
- Sales Promotion Techniques
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
Languages
English
Full Professional
Spanish
Native or Bilingual
Italian
Full Professional
Timeline
Director of Operations/Sales Manager
Vizcaya SoHo
12.2002 - Current
General Manager
Columbia Restaurant
03.1992 - 02.1996
General Manager/Catering Sales Manager
La Maison Basque Catering
02.1992 - 09.1996
High School Diploma -
Marist Brothers Catholic School
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