Felix Ramos
San Francisco,CA
Summary
Thorough, with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls, great customer service interactions, while maintaining quality and efficiency. Offers strong problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Service Technician
United California Glass and Door
04.2021 - 06.2021
- Diagnosed and troubleshot problems, repairing, and restoring doors to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
Driver/Drape Installation
Quest
02.2019 - 03.2020
- Delivered and installed goods (drapery) and products to customer on time and in excellent condition.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed all relevant traffic laws and safety regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Order Picker
Earl's Organic Produce
04.2017 - 04.2019
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Excellent communication skills, both verbal and written.
- Built pallets and positioned orders on loading dock to safely pile and ship goods.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Pulled orders quickly to maintain demanding productivity goals.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
Education
High School Diploma -
Youth Chance High School
San Francisco, CA06-2006
Skills
- Supervisor experience
- Forklift certified
- Bilingual (English and Spanish)
Timeline
Service Technician
United California Glass and Door
04.2021 - 06.2021
Driver/Drape Installation
Quest
02.2019 - 03.2020
Order Picker
Earl's Organic Produce
04.2017 - 04.2019
High School Diploma -
Youth Chance High School
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