FELIX RAMOS
Los Angeles,CA
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to work independently and quickly acquire new skills. Demonstrated success in delivering high-quality results through analytical thinking and creativity in fast-paced environments. Committed to continuous learning and achieving organizational goals through effective communication and teamwork.
Overview
11
11
years of professional experience
Work History
Legal Assistant
KJ Injury and Accident Lawyers
Los Angeles, CA
10.2023 - 07.2025
- Organized case files and maintained accurate records for attorney review.
- Censored sensitive data in legal documents for each specific case
- Managed client calls and inquiries to share pertinent information.
- Organized exhibits and arguments to present evidence on behalf of clients.
- Maintained client confidentiality in all matters.
- Handled phone communications promptly while maintaining a courteous service experience.
- Updated databases with new information received from attorneys or clients.
Production Specialist
First Legal
Los Angeles, CA
06.2021 - 10.2023
- Collected, arranged, duplicated, and stored all documents and paperwork.
- Input data into computer systems to support document and information retrieval.
- Answered questions about records or files.
- Organized and categorized information based on content, purpose, or user criteria.
- Scanned or read incoming materials to determine classification or filing.
Mobile Expert/Customer Service
Wireless Vision LLC.
Los Angeles, CA
07.2016 - 04.2021
- Cultivated customer trust and loyalty through effective problem resolution, attentive service, and respectful interactions.
- Assessed individual needs and delivered hands-on demonstrations of cutting-edge technology in-store
- Side-by-side selling to identify personalized solutions surpassing essential device and service plan that upheld customer ties to people and lifestyle they value
- Executed opening and closing procedures including paperwork organization and phone demo setup
- Cultivated long-term relationships with repeat customers by establishing credibility in product expertise and demonstrating personal integrity in salesmanship.
Sales Associate
RADIOSHACK
Los Angeles, CA
10.2014 - 07.2016
- Assisted customers in locating specific products, addressed inquiries, and provided product recommendations.
- Facilitated customer engagement through friendly, professional dialogue to identify needs.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Managed sales, reconciled cash, and executed bank deposits to streamline opening and closing duties.
Education
Bachelor of Arts - Sociology (Law And Society)
California State University Los Angeles
Los Angeles, CA06.2016
Skills
- Customer service excellence
- Records organization
- Effective communication
- Attention to detail
- Professionalism
- Administrative support
- Office management
- MS Office proficiency
- Problem solving
- Product knowledge
- File maintenance and retrieval
- Office documentation and support
- Data entry and organization
Timeline
Legal Assistant
KJ Injury and Accident Lawyers
10.2023 - 07.2025
Production Specialist
First Legal
06.2021 - 10.2023
Mobile Expert/Customer Service
Wireless Vision LLC.
07.2016 - 04.2021
Sales Associate
RADIOSHACK
10.2014 - 07.2016
Bachelor of Arts - Sociology (Law And Society)
California State University Los Angeles
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