Felix Resendiz
Orem,UT
Summary
Diligent, hardworking and knowledgeable Account Service Representative. Skilled in fielding inquiries and resolving problems using expertise in business practices and customer relations. Driven to consistently exceed sales and service quality targets. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Account Services Specialist
Vivint Home Security
Lindon , UT
2022.10 - 2024.06
- Verified accuracy of financial transactions in client accounts.
- Processed incoming payments for client accounts.
- Developed a deep understanding of company products, services, policies, and procedures related to customer accounts.
- Maintained confidentiality of all customer data according to company policy.
- Followed up on any unresolved issues or complaints from customers.
- Participated actively in team meetings discussing strategies for improving service levels for customers.
- Handled escalated customer issues effectively, providing solutions quickly and efficiently.
Internal Compliance Auditor
Vivint Home Security
Lindon , UT
2023.02 - 2023.10
- Identified and evaluated compliance risks within the organization.
- Maintained up-to-date knowledge of relevant laws, regulations, standards, and best practices.
- Drafted reports to document audit findings and recommend corrective action.
- Reviewed internal controls to ensure effectiveness of operations.
- Conducted interviews with management personnel to review existing processes and procedures.
- Developed new methods for assessing organizational risk based on industry best practices.
Site Lead
Senneca Holdings
Salt Lake City , UT
2021.05 - 2022.10
- Collaborated with other departments or divisions on related projects or initiatives as needed.
- Organized training sessions for new hires to familiarize them with company policies.
- Managed inventory and supplies to ensure materials were available when needed.
- Learned project dimensions and form design by effective blueprint reading.
- Trained apprentices on the proper use of tools, techniques, safety procedures, and blueprint reading.
- Ensured customer satisfaction by providing timely resolution of service requests.
Assistant Manager
Valvoline Instant Oil
Orem , UT
2019.08 - 2021.05
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Created reports on sales trends, inventory levels, and financial data.
- Managed customer service inquiries and complaints in a timely manner.
- Analyzed business performance data and forecasted business results for upper management.
Assistant Manager
Heirloomgroup
Provo , UT
2016.07 - 2019.08
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Delegated work to staff, setting priorities and goals.
- Identified cost savings opportunities through improved ordering processes or alternative suppliers.
- Analyzed purchasing trends based on customer order history to identify areas needing improvement or optimization.
- Created reports on inventory levels for management review.
Education
High School Diploma -
Karl G Maeser Preparatory Academy
Lindon, UT2017-06
Bachelor of Science - Civil Engineering
Utah Valley University
Orem, UTSkills
- CRM Software
- Sales Support
- Strong interpersonal skills
- Client Relationship Building
- Performance Tracking
- Quality Control
- Account Management
- Order Processing
- Complaint Investigation
- POS Systems and Ordering Platforms
- Service Upselling
Affiliations
- Family Orientated
- Cycling
- Automotive enthusiast
- Culinary Arts
- 3-D printings
Timeline
Internal Compliance Auditor
Vivint Home Security
2023.02 - 2023.10
Account Services Specialist
Vivint Home Security
2022.10 - 2024.06
Site Lead
Senneca Holdings
2021.05 - 2022.10
Assistant Manager
Valvoline Instant Oil
2019.08 - 2021.05
Assistant Manager
Heirloomgroup
2016.07 - 2019.08
High School Diploma -
Karl G Maeser Preparatory Academy
Bachelor of Science - Civil Engineering
Utah Valley University
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