Felix Rivera
Jacksonville,Florida
Summary
Patient Driver Trainer skilled in supporting students in skills development. Instructs drivers in regulations, operations and paperwork requirements. Knowledgeable about manual and assisted route planning, load security, and customer relations. Dedicated to delivering skilled and confident drivers.
Overview
11
11
years of professional experience
Work History
Driver Trainer
Amazon
12.2023 - Current
- Identified driver training needs to make recommendations to manager.
- Developed tailored training programs for individual drivers, addressing specific areas of improvement.
- Evaluated driver performance through ride-alongs, providing constructive feedback for continuous improvement.
- Facilitated effective communication between drivers, dispatchers, and management, promoting a cohesive team environment.
- Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
- Reduced accident rates within the company through comprehensive driver education and evaluation.
- Assisted with scheduling of repairs, fleet levels monitoring, driver assignments and preventive maintenance.
- Managed scheduling of training sessions to accommodate diverse availability needs among trainee groups while maximizing resource utilization efficiently and effectively.
- Streamlined new hire onboarding with efficient orientation sessions covering company policies and procedures.
- Conducted total of 10.2 miles of training with each driver.
- Maintained accurate records of driver certifications, licenses, endorsements, and other required documentation for regulatory compliance purposes.
- Taught drivers how to drive, shift and back up trucks.
- Responsible for making sure drivers are compensated properly for training via excel sheets.
- Contributed to the development of company-wide safety initiatives by sharing insights gained through hands-on training experiences with drivers.
Delivery Station Customer Service Debriefer
Amazon
03.2020 - Current
- Received managerial mentorship and training regarding the proper soft skills necessary to perform conflict resolution with customers over the phone and in person
- Increased and maintained yearly on time same day delivery metrics from 87.6% to 98.9%, resulting in incremental revenue, management bonuses, and customer satisfaction, after becoming a trainer
- Orchestrated and directed dispatch processes under five minute time constraints for Flex drivers, ensuring on time deliveries to customers
- Debriefed 200 Amazon Delivery Service Partner drivers with packages a day; why they were bringing them back, what issues the drivers encountered while delivering, and devising an efficient plan to guarantee a safe and timely delivery to the customer the next day
- Performed digital audits of mishandled, missing, and damaged company product with the use of Amazon Web Services (Internal database) and Microsoft Word
- Planned and orchestrated stand-up meetings; provided every associate on shift with what their responsibilities will be for the day
- Appointed by management to train and supervise newly and versed associates on company/position policy and protocol
- Continual push of customer obsession mantra to self and team members
- Maintained a courteous and enthusiastic demeanor, even in high-stress situations.
Bartender/Server
Escape Restaurant & Bar
02.2020 - 03.2020
- Excelled at upselling customers from shelf to premium liquor brands
- Checked identification of customers to ensure age requirements were met
- Cleaned glasses, utensils, and bar equipment regularly
- Poured various styles of drinks quickly and in accordance with customer's specifications.
Auditor/Inventory Specialist/Coordinator
Revlon Distribution Center
09.2018 - 02.2020
- Identified audit risks, prepared budgets, and coordinated with management and audit team in preparing related reports
- Gained the ability to analyze, organize, and complete data entry inputs for company products using SAP database
- Trained newly hired employees to ensure understanding of company processes, procedures, and deadlines
- Was responsible for viewing distribution orders and weekly workloads
- Emailed customers to fulfill troubleshooting process, that guaranteed company dispute and third party gratification
- Performed strategic planning, execution and finalization of audits, to ensure accurate counts of material, and customer deliveries
- Conducted monthly inventory of raw materials and components on work floor
- Kept all documentation and records accurate and up-to-date with the latest data to prevent errors in processing and deliveries.
Sales Floor Team Member/Guest Service Specialist
Target
03.2017 - 09.2018
- Operated the guest service desk: answered main line telephone calls; provided guests with accurate answers to their questions regarding company products and inventory; deescalated any discrepancies guests were having over the phone; transferred calls to appropriate departments
- Hit a store record of driving ten RedCard sales in one day
- Maintained a clutter-free, safe and clean work environment
- Hands-on experience in accepting all forms of payments, and giving correct change back to guests
- Developed strong rapport with guests, enabling their return to our business frequently as regulars
- Professional telephone etiquette
- Eloquent verbal and communication skills
- Managed time tasks in an efficient manner
- Answered customer's questions and relayed information regarding business procedures and policies in a customer-friendly way.
Cashier/Customer Service Representative
Save-A-Lot
08.2016 - 02.2017
- Managed store rushes in an efficient time manner
- Executed and handled rotisserie chicken duties, along with additional food handling tasks
- Worked alongside alike clerks, providing maximum level of customer service and satisfaction possible
- Personally researched information and obtained knowledge of store products from various parts of the world, ranging from food, alcohol, wine, beers, etc
- Provided administrative support in data/records maintenance, to front end management and general customer assistance
- Responsible for all front end tasks and duties, including opening shift and closing shift registers, check records, and cleaning
- Developed personal relationships and rapport with guests, enabling comfortability for them to engage in upsell offers
- Trained new employees on company procedures and protocols
- Maintained parking lot cleanliness
- Bagged, positively interacted, and assisted satisfied customers out to their cars
- Understanding and continuous improvement with soft skills
- Problem-solving and goal-oriented
- Mental composure under workload pressure
- Anticipation of customer needs
- Enthusiastic
- Hardworking and self-motivated.
Deli Clerk/Customer Service
BJ's Wholesale Club
01.2015 - 11.2015
- Managed store rushes in an efficient time manner
- Executed and handled rotisserie chicken duties, along with additional food handling tasks
- Worked alongside alike clerks, providing maximum level of customer service and satisfaction possible
- Personally researched information and obtained knowledge of store products from various parts of the world, ranging from food, alcohol, wine, beers, etc
- Provided administrative support in data/records maintenance, to front end management and general customer assistance
- Responsible for all front end tasks and duties, including opening shift and closing shift registers, check records, and cleaning
- Developed personal relationships and rapport with guests, enabling comfortability for them to engage in upsell offers
- Trained new employees on company procedures and protocols
- Maintained parking lot cleanliness
- Bagged, positively interacted, and assisted satisfied customers out to their cars
- Understanding and continuous improvement with soft skills
- Problem-solving and goal-oriented
- Mental composure under workload pressure
- Anticipation of customer needs
- Enthusiastic
- Hardworking and self-motivated.
Cashier/Customer Service
Whole Foods Market
01.2014 - 11.2014
- Managed store rushes in an efficient time manner
- Executed and handled rotisserie chicken duties, along with additional food handling tasks
- Worked alongside alike clerks, providing maximum level of customer service and satisfaction possible
- Personally researched information and obtained knowledge of store products from various parts of the world, ranging from food, alcohol, wine, beers, etc
- Provided administrative support in data/records maintenance, to front end management and general customer assistance
- Responsible for all front end tasks and duties, including opening shift and closing shift registers, check records, and cleaning
- Developed personal relationships and rapport with guests, enabling comfortability for them to engage in upsell offers
- Trained new employees on company procedures and protocols
- Maintained parking lot cleanliness
- Bagged, positively interacted, and assisted satisfied customers out to their cars
- Understanding and continuous improvement with soft skills
- Problem-solving and goal-oriented
- Mental composure under workload pressure
- Anticipation of customer needs
- Enthusiastic
- Hardworking and self-motivated.
Customer Service Representative
Publix
07.2013 - 01.2014
- Managed store rushes in an efficient time manner
- Executed and handled rotisserie chicken duties, along with additional food handling tasks
- Worked alongside alike clerks, providing maximum level of customer service and satisfaction possible
- Personally researched information and obtained knowledge of store products from various parts of the world, ranging from food, alcohol, wine, beers, etc
- Provided administrative support in data/records maintenance, to front end management and general customer assistance
- Responsible for all front end tasks and duties, including opening shift and closing shift registers, check records, and cleaning
- Developed personal relationships and rapport with guests, enabling comfortability for them to engage in upsell offers
- Trained new employees on company procedures and protocols
- Maintained parking lot cleanliness
- Bagged, positively interacted, and assisted satisfied customers out to their cars
- Understanding and continuous improvement with soft skills
- Problem-solving and goal-oriented
- Mental composure under workload pressure
- Anticipation of customer needs
- Enthusiastic
- Hardworking and self-motivated.
Education
High School Diploma -
Department of Education State of Florida
ABC Professional Bartending State Certification & Florida Responsible Vendor Server & American National Standards Institute Food Handling Certification in Hospitality -
ABC Professional Bartending School
Skills
- Understanding and continuous improvement with soft skills
- Time Management
- Test Administration
- Defensive Driving
- DOT requirements
- Public Speaking
- Classroom Management
- Equipment Demonstration
- Problem solving and goal oriented
- Mental composure under work load pressure
- Anticipation of customer needs
- Hard working and self motivated
Recommendation
Jose Gonzalez, Amazon site leadership, It usually takes a significant amount of time for associates to understand our AWS system. However, our experience with you has been different. You are efficient, yet patient, and the interactivity with management and customers makes us WANT to work with and train you
Timeline
Driver Trainer
Amazon
12.2023 - Current
Delivery Station Customer Service Debriefer
Amazon
03.2020 - Current
Bartender/Server
Escape Restaurant & Bar
02.2020 - 03.2020
Auditor/Inventory Specialist/Coordinator
Revlon Distribution Center
09.2018 - 02.2020
Sales Floor Team Member/Guest Service Specialist
Target
03.2017 - 09.2018
Cashier/Customer Service Representative
Save-A-Lot
08.2016 - 02.2017
Deli Clerk/Customer Service
BJ's Wholesale Club
01.2015 - 11.2015
Cashier/Customer Service
Whole Foods Market
01.2014 - 11.2014
Customer Service Representative
Publix
07.2013 - 01.2014
High School Diploma -
Department of Education State of Florida
ABC Professional Bartending State Certification & Florida Responsible Vendor Server & American National Standards Institute Food Handling Certification in Hospitality -
ABC Professional Bartending School
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