Summary
Overview
Work History
Education
Skills
References
Timeline
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Felix Rodriguez

Philadelphia

Summary

I am a very organized individual and a quick learner. I can easily adapt to new responsibilities. I possess good communication skills and I can handle multiple tasks in a well-timed, systematic approach. I am also fluent in Spanish. I am hardworking, very friendly, and I perform well under pressure. I do believe my skills would be an asset.

Overview

11
11
years of professional experience

Work History

Correspondence Examination Technician GS 06

Internal Revenue Service
Philadelphia
11.2021 - 10.2023
  • Company Overview: This is a federal job
  • Performs case analysis on per-classified returns and unresolved responses such as those involving unagreed/complex IRP issues referred from other areas of the service center to determine the nature, scope, and direction of the examination
  • Incumbent identifies and resolves additional issues as they arise during the course of examination
  • This is a federal job
  • Hours per week: 40
  • Supervisor: Danielle Miller (267-466-3805)
  • Okay to contact this Supervisor: Yes

Clerk-US Certs GS 04

Internal Revenue Service
Philadelphia
02.2017 - 11.2021
  • Company Overview: This is a federal job
  • Responsibilities include printing and mailing certificates, maintaining records, extracting, sorting, numbering, and batching
  • I am also responsible for receiving, opening, sorting, and distributing incoming and outgoing mail and log this information for tracking and reconciliation purposes
  • I handle large and bulk prints and screen documents, letters, and forms addressed to various offices
  • This is a federal job
  • Hours per week: 40 (plus overtime)
  • Supervisor: Danielle Miller (267-466-3805)
  • Okay to contact this Supervisor: Yes

Contact Service Representative GS 05

Internal Revenue Service
Philadelphia
11.2012 - 10.2013
  • Company Overview: This is a federal job
  • I represent the direct link from the taxpayers to the IRS via telephone and correspondence
  • I provide technical assistance to taxpayers with account related problems primarily through telephone interaction in a dynamic call center environment
  • I process amended returns as well as multiple forms of correspondence and taxpayer requests that cover a wide range of problems or unique circumstances that require solutions
  • I then assist taxpayers in understanding and meeting their tax obligations
  • This involves making determinations using sound judgment to resolve taxpayer disputes as well as delinquency issues
  • Researching the computerized records, I develop, analyze and evaluate information needed from the taxpayers to resolve any outstanding issues not previously addressed
  • I protect sensitive information (personal and financial) by detecting fraud, criminal activity, and identity theft
  • This is a federal job
  • Hours per week: 40 (plus overtime)
  • Supervisor: Mike Koshinsky (267-466-3254)
  • Okay to contact this Supervisor: Yes

Education

Star Culinary Academy
11.2014

Lincoln Technical Institute
10.2012

High School Diploma -

Community Academy of Philadelphia Charter School
01.2004

Skills

  • Case analysis
  • Regulatory compliance
  • Data entry
  • Problem resolution
  • Research skills
  • Customer service

References

Available upon request.

Timeline

Correspondence Examination Technician GS 06

Internal Revenue Service
11.2021 - 10.2023

Clerk-US Certs GS 04

Internal Revenue Service
02.2017 - 11.2021

Contact Service Representative GS 05

Internal Revenue Service
11.2012 - 10.2013

Star Culinary Academy

Lincoln Technical Institute

High School Diploma -

Community Academy of Philadelphia Charter School

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Felix Rodriguez