Felix Roman
Technician
Louisville,KY
Summary
Driven and detail-oriented professional with a strong background in maintenance and customer service, notably at Penske Truck Rental. Excelled in preventive maintenance and customer satisfaction, enhancing operational efficiency and team performance. Skilled in mechanical knowledge and communication, adept at multitasking and thriving under pressure. Proven track record of fostering customer loyalty and exceeding quality assurance goals.
Overview
5
5
years of professional experience
Work History
Technician
Penske Truck Rental
05.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Tested components and systems to evaluate performance and identify concerns.
- Maintained quality assurance and customer satisfaction objectives.
Customer Service Representative
Penske Truck Leasing
12.2022 - 04.2023
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
- Maintained Rental/Customer vehicles
- Fueled Rental/ Customer vehicles
Meat/Produce/Dairy Associate
Walmart
06.2019 - 04.2021
- Contributed to increased sales by maintaining a well-stocked, organized, and visually appealing dairy section.
- Demonstrated adaptability through flexibility in scheduling availability to accommodate varying shift requirements based on departmental needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversations with customers to better uncover individual needs.
Education
High School Diploma -
Hazleton Area Career Center
Hazleton, PA05.2022
Skills
- Attention to Detail
- Customer Service
- Works Well Under Pressure
- Multitasking and Organization
- Mechanical Knowledge
- Deadline-oriented
- Written/Verbal Communication
- Personable
- approachable
- Coachable
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Technician
Penske Truck Rental
05.2023 - Current
Customer Service Representative
Penske Truck Leasing
12.2022 - 04.2023
Meat/Produce/Dairy Associate
Walmart
06.2019 - 04.2021
High School Diploma -
Hazleton Area Career Center
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