Summary
Overview
Work History
Education
Skills
Timeline
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Felix Serrano

Berwyn,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

27
27
years of professional experience
1
1
Language

Work History

Driver

Uber Partner Drivers
Berwyn, IL
03.2019 - Current
  • Delivered goods and services to customers on time and in excellent condition.
  • Documented daily mileage, gas, and other data.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.

Route Supervisor/Delivery Driver

Poppies Dough
Chicago, IL
06.2015 - 01.2019
  • Coordinated the scheduling of routes to ensure timely deliveries while minimizing labor costs.
  • Investigated customer complaints related to late deliveries or damaged goods ensuring corrective action was taken where necessary.
  • Monitored route performance, identified areas for improvement and provided guidance to drivers on proper techniques for efficient delivery.
  • Resolved conflicts between customers and drivers concerning deliveries or services rendered.
  • Delivered services to customer locations within specific timeframes.
  • Provided professional services and support in a dynamic work environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Developed and maintained courteous and effective working relationships.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.

Operations Supervisor

United Parcel Services, UPS
Addison, IL
09.1997 - 12.2014
  • Trained, mentored and motivated employees to maximize team productivity.
  • Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
  • Investigated and completed reports for work-related injuries, submitting paperwork to appropriate insurance carriers.
  • Built and developed employee talent to drive engagement, resulting in advancement within company.
  • Maintained staff by recruiting, selecting and developing personal growth opportunities.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
  • Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
  • Trained new employees on proper job functions and company policies and procedures.
  • Monitored staff performance and provided feedback for improvement.
  • Ensured compliance with all safety regulations in the workplace.
  • Provided support to other departments as needed to meet organizational goals.
  • Assisted in the hiring process by conducting interviews and making recommendations for new hires.
  • Directed employees on how to use equipment properly and safely.
  • Conducted team meetings to address issues, share updates, and motivate staff.

Education

High School Diploma -

Kelvyn Park High School
Chicago, IL
06-1987

Skills

  • Self motivated worker pay attention to detail strive to succeed
  • Traffic Law Observation
  • City and non-city driving
  • Customer Service
  • English & Spanish Fluency
  • Loading and unloading
  • Vehicle inspections
  • Driving and transportation
  • Confidentiality understanding
  • Route Planning

Timeline

Driver

Uber Partner Drivers
03.2019 - Current

Route Supervisor/Delivery Driver

Poppies Dough
06.2015 - 01.2019

Operations Supervisor

United Parcel Services, UPS
09.1997 - 12.2014

High School Diploma -

Kelvyn Park High School

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Felix Serrano