Felix Shin
San Jose,CA
Summary
Dedicated and detail-oriented professional with experience in security, sales, and IT administration. Currently serving as a receptionist at PayPal headquarters, responsible for monitoring alarms and ensuring a safe environment for employees. A US Army veteran with strong discipline and integrity, complemented by a solid technical background in IT asset management and customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Receptionist
PayPal
08.2023 - Current
- I work as a security receptionist at PayPal headquarter
- I monitor alarms and check on cameras
- I make incident report directly to the site client
- I communicate with mobile officers and GSOC teams through radio
- Making a safe and secure environment for employees is my duty
Soldier
US Army
04.2023 - 08.2023
- I served the US army
- I have learned to be disciplined and tough
IT Inventory Administrator
Cisco
03.2022 - 03.2023
- Company Overview: Datanet IT at Cisco
- Integral member of the Global Lab Services (GLS) team, responsible for managing and tracking Cisco equipment, including high-value fixed assets
- Oversee inventory management processes to ensure accuracy and accountability across all assets
- Participate in quarterly fixed asset audits, identifying discrepancies and verifying asset integrity to maintain compliance
- Collaborate with various departments to locate missing high-value assets, successfully preventing write-offs and optimizing departmental resources
- Provide technical assistance by accessing and consoling into Cisco equipment, effectively resolving open tickets and enhancing operational efficiency
- Datanet IT at Cisco
Automotive Sales Consultant
KB
04.2018 - 03.2021
- I have 3 years of experience with automotive sales and customer service
- Proven track record of exceeding sales targets and fostering strong customer relationships
- Skilled in vehicle pricing, negotiation, and closing deals while ensuring a positive buying experience
- Adept at leveraging product knowledge to educate customers on features and benefits, facilitating informed decisions
- Committed to maintaining high standards of integrity and professionalism in all interactions
Sales Account Manager
OMM Cosmetics
05.2018 - 04.2020
- Results-oriented Sales Account Manager with over 2 years of experience in the cosmetics industry
- Proven expertise in driving revenue growth and expanding market presence through strategic account management and customer relationship building
- Skilled in developing tailored sales strategies that align with client needs, leading to increased customer satisfaction and loyalty
- Demonstrated ability to analyze market trends and competitor activity to capitalize on new business opportunities
- My job role required me to conduct regular training sessions for clients and sales teams to enhance product knowledge and sales techniques, fostering a culture of continuous improvement
- Utilizing CRM software to track sales performance, analyze data, and report on account metrics, leading to informed decision-making and strategic planning
Sales Associate
Saint Laurent
06.2017 - 01.2018
- I worked for saint laurent in Seoul
- I mainly sold clothes and shoes to Chinese tourists
- Part of my position I had to present the store in a neat and orderly fashion, cleaning, and arranging inventory
Sales Manager
THE BRIDGE SM Duty Free
01.2016 - 05.2017
- I input client information into a sales maintenance program
- We specialized in shipping and selling special hand made Italian products to clients all around the world
- I kept records of all sales and arranged all shipping to each client
Sales Associate
LG U
02.2015 - 07.2015
- Introduced cellphones and cell phone plans to foreigner clients
- Providing excellent customer service translating and bring the right phone service and cell phone to meet the clients needs
Education
Bachelor's degree - Business Administration
Chung Ang University
Seoul South Korea09.2021
Skills
- Bilingual in Mandarin, Korean, and English
- Strong customer service and communication abilities
- Proficient in building computers and installing software
- Excellent attention to detail with a focus on efficiency
- Translation
- Multilingual
- Negotiation
- Presentation Skills
- Computer skills
- Customer service
- Microsoft Excel
- CRM Software
- Account Management
- Customer/Client relations
- Verbal and written communication
- Customer and client relations
- Scheduling
- Greeting and Seating Clients
- Data inputting
- File Management
- Administrative Support
- Mail handling
- Document Management
- Intellectual property
- Testing and Validation
- Programming Languages
- Technical communication
Certification
- California Security Guard Card (BSIS), 11/01/22, 11/01/24
- Korean language TOPIK level 6, 01/01/21, 01/01/23
- Driver's License, 10/01/21, Present
- CPR Certification
Languages
Korean
Full Professional
Chinese (Mandarin)
Full Professional
English
Full Professional
Timeline
Receptionist
PayPal
08.2023 - Current
Soldier
US Army
04.2023 - 08.2023
IT Inventory Administrator
Cisco
03.2022 - 03.2023
Sales Account Manager
OMM Cosmetics
05.2018 - 04.2020
Automotive Sales Consultant
KB
04.2018 - 03.2021
Sales Associate
Saint Laurent
06.2017 - 01.2018
Sales Manager
THE BRIDGE SM Duty Free
01.2016 - 05.2017
Sales Associate
LG U
02.2015 - 07.2015
- California Security Guard Card (BSIS), 11/01/22, 11/01/24
- Korean language TOPIK level 6, 01/01/21, 01/01/23
- Driver's License, 10/01/21, Present
- CPR Certification
Bachelor's degree - Business Administration
Chung Ang University
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