Felix Silva
Pharr,TX
Summary
Dynamic and results-driven professional with a proven track record at H-E-B, excelling in customer service and quality assurance. Skilled in equipment maintenance and process optimization, I have successfully led initiatives that enhanced profitability while fostering teamwork and training development. Committed to safety compliance and creating positive experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Production Worker
HEB Grocery Store
Edinburg, TX
09.2020 - Current
- Addressed product and service-related challenges across the store by working with different departments.
- Maintained high standards in service quality, fostering positive customer experiences.
- Led initiatives that focused on creating effective strategies for increased profitability.
CSA Team Lead
Matt's Building Materials
Pharr, TX
12.2018 - 09.2020
- Maintained up-to-date knowledge of stock availability.
- Enhanced and created training documentation.
- Followed safety protocols while handling equipment and machinery.
- Efficiently tackled and addressed problems.
Provider Services Representative
VDP Home Health Care
Pharr, TX
03.2016 - 11.2018
- Coordinated daily domestic responsibilities to maintain a comfortable environment for patients.
- Built connections with medical professionals to improve patient care.
- Maintained consistent cleaning practices, modifying them dynamically to meet specific needs.
Education
Bachelor of Science - Biology
The University of Texas Rio Grande Valley
Edinburg, TX05-2022
Skills
- Equipment maintenance
- Quality assurance
- Inventory management
- Process optimization
- Safety compliance
- Customer service
- Training development
- Equipment operation
Affiliations
Staying active by exercising in regular basis.
Volunteer on events around the country.
Investing in personal growth activities/programs.
Languages
English
Professional
Spanish
Professional
Accomplishments
- H-E-B Customer Service Award Nominee
- Leadership and Success candidate for University of Georgia pilot program collaboration with UTRGV/BSM
- Broke sales records on different departments at H-E-B
Certification
- STC Computer Maintenance certification
- Fork-lift certification
- UTRGV Substitute teacher certification
- UTRGV Medical Spanish Minor/Bilingual certification.
References
References available upon request.
Timeline
Production Worker
HEB Grocery Store
09.2020 - Current
CSA Team Lead
Matt's Building Materials
12.2018 - 09.2020
Provider Services Representative
VDP Home Health Care
03.2016 - 11.2018
Bachelor of Science - Biology
The University of Texas Rio Grande Valley
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