Felix Tshaba

Work History

Dishwasher

Hyatt Regency Lost Pines

02.2025 - Current

Kept kitchen areas neat and clean by removing trash and organizing supplies.
Followed supervisor instructions to complete tasks on time.
Kept work area clean, dry, and free of debris to prevent incidents and accidents.
Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.

Banquets Server and Banquets House Man

Austin Country Club

02.2025 - 02.2025

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bussed and reset tables to keep dining room and work areas clean.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.

Busser and Food Runner

Hyatt Regency Lost Pines

01.2025 - 02.2025

Reset and cleaned tables quickly to prepare for new customers.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Trained new staff in bussing and cleaning procedures.
Enhanced customer satisfaction by maintaining a clean and organized dining area.
Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Assisted servers in providing efficient service for improved guest experiences.
Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Supported team members with additional tasks, promoting a positive work environment.
Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
Worked well in diverse team settings by partnering with others to complete tasks.
Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
Respected guest privacy by discreetly clearing dishes without interrupting conversations.
Ensured timely food delivery by promptly bringing out dishes from the kitchen.
Streamlined communication between kitchen and serving staff to enhance overall efficiency during busy periods.
Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
Facilitated smooth dining experience, promptly addressing spills and hazards to prevent accidents.
Contributed to special events setup, efficiently arranging tables and decor according to event specifications.
Improved team efficiency with proactive assistance in dishwashing and kitchen prep tasks.

Busser

Omni Hotels & Resorts

11.2024 - 01.2025

Reset and cleaned tables quickly to prepare for new customers.
Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Trained new staff in bussing and cleaning procedures.
Enhanced customer satisfaction by maintaining a clean and organized dining area.
Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Assisted servers in providing efficient service for improved guest experiences.
Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Purchasing Clerk

Hyatt Regency Lost Pines

10.2024 - 01.2025

Organized purchasing files both physically and electronically for easy access during audits or reviews by management staff members.
Tracked delivery status of outstanding purchase orders, providing updates to relevant departments as needed.
Assisted in the implementation of new procurement software, leading to improved data management and reporting capabilities.
Verified accuracy of bills of lading, contracts and purchase requests.
Monitored inventory levels to prevent stockouts, ensuring timely replenishment of critical items.
Managed large product inventories and placed orders when product levels were running low.
Coordinated with warehouse personnel to ensure proper receipt and storage of delivered goods upon arrival at the facility.
Evaluated proposals from potential vendors, ensuring selection based on quality, service, and pricing factors.
Improved supplier relations by negotiating contracts and maintaining professional communication.
Collaborated with department heads to determine appropriate budgets for necessary purchases.
Ensured accuracy of purchase orders, minimizing errors and delays in deliveries.
Developed strong relationships with key suppliers, fostering a collaborative environment for effective negotiations.
Streamlined purchasing processes for increased efficiency in order processing and delivery times.
Arranged movement of products from one company location to another.
Created purchase orders to monitor stock levels, verify purchase requisitions, and expedite customer orders.

Banquets House Man

Austin Marriott Downtown

08.2024 - 10.2024

Collaborated with the banquet team to provide exceptional customer experiences during events.
Maintained cleanliness standards for all banquet areas, ensuring a professional appearance for guests at all times.
Demonstrated flexibility by adapting quickly to last-minute changes in event setups or requirements.
Reset ballrooms, meeting spaces and banquet areas for future functions by disassembling tables and chairs, removing wall decorations and properly storing equipment.
Contributed to a safe work environment by adhering to safety guidelines and promptly addressing potential hazards.
Anticipated guest needs and acted proactively, contributing to seamless event execution and positive feedback from clients.
Assisted in achieving revenue goals through diligent work ethic and attention to detail in every aspect of event setup.
Delivered dependable support to banquet management, ensuring all event details were executed according to plan.
Resolved client concerns and inquiries promptly, maintaining a high level of professionalism throughout interactions.
Improved teamwork within the department by offering assistance to fellow staff members when needed.
Ensured timely service for guests by promptly completing room set-ups and tear-downs as scheduled.
Set up event and meeting rooms by emptying garbage receptacles, straightening chairs and restocking materials such as pens and note pads.
Maximized storage space organization through careful storage of equipment after each event''s completion.
Achieved efficient setup timeframes by skillfully utilizing tools such as dollies, carts, or hand trucks when transporting materials.
Gathered and removed used linens from tables to prepare for cleaning.
Enhanced guest satisfaction by efficiently setting up, maintaining, and breaking down banquet event spaces.
Supported successful events by carefully arranging tables, chairs, and other necessary furniture according to client specifications.
Upheld inventory accuracy for supplies through proper tracking of usage during events.
Prepared table linens, silverware, and glassware with precision to uphold high-quality presentation standards.
Assisted with bussing tables and cleaning up spills.
Arranged tables and chairs for special occasions and events.

Social Development Expert

Ministry of Infrastructure and Public Works

02.2019 - 04.2024

Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Support for advice on the management, design, monitoring and evaluation of contracts (projects/sustainable development program) of the Delegated Project Owner / Social and Environmental Partner or any other protocol or contract of a social and environmental nature signed within the framework of the Pro-Routes Project and the Connectivity and Transport Support Project with the government (Ministries in charge of the environment and sustainable development, in charge of health, in charge of social affairs, etc.) and international NGOs and consultancies.
Ensure the preparation of the terms of reference for the development of environmental and social safeguard documents entrusted to the Consultants.
Ensure the analysis, evaluation and validation of environmental and social safeguard documents of projects in accordance with the World Bank's New Environmental and Social Framework.
Capacity building activities (Training session, on-the-job training of corporate environmentalists and Monitoring Missions, support for Local Resettlement and Dispute Management Committees, etc.).
Monitoring of the implementation of the Complaint Management Mechanism for construction sites, roads and airports of the Connectivity and Transport Support Project.
Environmental and social monitoring (Environmental and Social Management Plan, Resettlement Action Plan) of other projects in the Infrastructure Unit's portfolio (African Development Bank, Trade Facilitation Project in the Great Lakes region of DR of Congo, Arab Bank for Economic Development in Africa, Japan International Cooperation Agency).
Preparation of environmental and social safeguard instruments (Stakeholder Mobilization Plan, Environmental and Social Engagement Plan, Workforce Management Procedures, Environmental and Social Management Framework and Restoration Policy Framework) of new projects (the Connectivity and Transport Support Project and the Multisectoral Development and Urban Resilience Project of Kinshasa) based on the New Environmental and Social Framework of the World Bank.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Passionate about learning and committed to continual improvement.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Adaptable and proficient in learning new concepts quickly and efficiently.

Summary

Overview

Work History

Dishwasher

Banquets Server and Banquets House Man

Busser and Food Runner

Busser

Purchasing Clerk

Banquets House Man

Social Development Expert

Education

Master's Degree in Monitoring And Evaluation - Projects And Programs

Bachelor's Degree in Environmental Science - Environmental Science

Graduate Certificate - Biological Sciences

Skills

Languages

Software

Timeline

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