Summary
Overview
Work History
Education
Skills
Timeline
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Felix Twum-Darko

Banking
The Bronx,NY

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

18
18
years of professional experience

Work History

Head Retail Banking

National Investment Bank
Accra, Ghana
03.2019 - 05.2023
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals within the bank's retail business space.
  • Developed a standard operating procedures to guide the retail work across the bank's 51 operational branches. I ensured that the team complied with its dictates. This standardized service delivery across bank branches to create a culture of service.
  • Managed portfolio of over 180,000 clients and identified opportunities to expand relationships through cross-selling.
  • Drove branch sales and portfolio growth by recommending various financial products to prospective customers. I grew the Retail Banking business for the department to control about 55% of the Bank's deposits from 38% and generate about 45% of the bank's income portfolio from 21% within 2 years.
  • Leveraged customer service and sales abilities of the team to consistently meet performance goals for the past 3 years.

Branch Manager

National Investment Bank
Accra, Ghana
02.2008 - 03.2019
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Established and built customer relationships through targeted outreach and initiatives.

Corporate Relationship Manager

National Investment Bank
Accra, Ghana
03.2006 - 02.2008
  • Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills. I Was able to cross-sell corporate business to over 10 retail clients who moved their business accounts to us with a combined credit turn over of over USD 35.0 million.
  • Achieved client loyalty through quality, productivity, service and proactive management.
  • Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.

Treasury Operations Officer

National Investment Bank
Accra, NY
01.2005 - 03.2006
  • Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
  • Managed the bank's Treasury Bill Portfolio

Education

Master of Arts - Human Resources Management

University of Cape Coast
Cape Coast, Ghana
03.2011

Bachelor of Arts - Social Sciences (Economics & Sociology)

University of Cape Coast
Cape Coast, Ghana
07.2002

Skills

  • Honest and Dependable
  • Task Prioritization
  • Customer Service-Oriented
  • New Account Setup
  • Problem Solving
  • Regulatory Compliance
  • Data Security and Validation

Timeline

Head Retail Banking

National Investment Bank
03.2019 - 05.2023

Branch Manager

National Investment Bank
02.2008 - 03.2019

Corporate Relationship Manager

National Investment Bank
03.2006 - 02.2008

Treasury Operations Officer

National Investment Bank
01.2005 - 03.2006

Master of Arts - Human Resources Management

University of Cape Coast

Bachelor of Arts - Social Sciences (Economics & Sociology)

University of Cape Coast

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Felix Twum-DarkoBanking