Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Felix Velazquez

Miami,FL

Summary

Hardworking, detail-oriented student with experience in assisting peers and faculty with technology related issues. Reliable and an exceptionally good communicator who would thrive in an work environment where collaboration and customer service are necessary.

Overview

1
1
Certification

Work History

Package Handler

UPS
Miami, United States
11.2019 - 02.2020
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Assembled, sealed and loaded packages into correct trucks.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Followed verbal and written instructions to properly move and ship products.
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Removed debris and hazardous materials from packing area to avoid contamination.

IT Technician Intern

John A. Ferguson Senior High School
Miami FL, FL
06.2018 - 08.2018
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Linked computers to network and peripheral equipment.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Configured hardware, devices and software to set up work stations for employees.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Education

Bachelor of Arts - Psychology

Florida International University
Miami, FL
07.2023

Associate of Arts - Psychology

Miami Dade College
Miami FL
12.2021

Skills

  • Flexible and Adaptable
  • Collaboration
  • Conflict Resolution
  • Customer Service
  • Self-Motivated
  • G-Suite
  • Microsoft Office
  • Active Listening
  • Good listening skills
  • Decision Making
  • Responsible
  • Data Entry
  • MS Office

Certification

Windows® Operating System Fundamentals -
3/15/2018

Video Communication using Adobe Premiere Pro CS6-
5/26/2017

Timeline

Package Handler

UPS
11.2019 - 02.2020

IT Technician Intern

John A. Ferguson Senior High School
06.2018 - 08.2018

Bachelor of Arts - Psychology

Florida International University

Associate of Arts - Psychology

Miami Dade College

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Felix Velazquez