Felix Vinales III
San Diego,CA
Summary
Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Smooth and efficient multi-tasker and planner with an eighteen-year background in the food and beverage industry as a restaurant bartender. Looking for a full-time bartending position as well as a future career in hospitality.
Overview
1
1
Certification
Work History
Bartender
Larsen's Steak House La Jolla
4301 La Jolla Village Dr. #1050, San Diego, CA
Feb 2018 - Current
- Prepared Beverages and served guests dinner in the bar/lounge area of the restaurant.
- Responsible for preparing cocktails and other beverage orders for waitstaff in the restaurant, as well as lounge server orders.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Training and experience with fine dining service techniques, as well as wine service and knowledge.
- Poured drinks using standard pour according to specifications.
- Processed orders on a computerized Point of Sale system (ALOHA and Clover).
- Served each guest courteously, quickly and efficiently.
- Maintained full knowledge of beverage lists and menu items.
- Managed bar inventory, restocked supplies and placed orders.
- Conducted monthly inventory.
- Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
- Recruited and trained new bartenders to help maintain talented team.
- Trained 4 new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Front Desk Agent/Bartender
Courtyard Marriott San Diego Central (Huntington Hotels)
8651 Spectrum Center Blvd, San Diego, CA 92123
2 2015 - 02.2021
- Continually provided exceptional service to hotel guests by being friendly, knowledgeable and accommodating.
- Maintained a consistent, regular attendance record.
- Consistently dealt with a high volume of guests, especially during tourist seasons.
- Placed in top 10 in company twice during quarterly check-in contests via guest surveys.
- Won employee of the month in February 2017 and March 2019.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
- Kept accounts in balance and ran daily reports to verify totals.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Maintained transaction security by verifying payment cards against identification.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
Bartender/Mixologist
Hollywood Casino Jamul-San Diego
Jamul, CA
Jun 2016 - Feb 2018
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Operated efficiently in a high-volume setting to prepare and serve more than 100 drinks per hour.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Set up bar for operation, obtained cash bank, and stocked service bar.
- Closed out cash register with 100% accuracy and prepared cashier report.
Restaurant Bartender
Sycuan Casino
5469 Casino Way, El Cajon, CA 92019
5 2004 - 5 2016
- Maintained updated knowledge of all menu items, specials, liquor brands, beers, and non-alcoholic selections.
- Routinely check the identification of patrons purchasing alcoholic beverages.
- Continually provided exceptional service to customers by being friendly, knowledgeable, and accommodating. Worked with guest services, casino hosts, and casino shift managers to ensure guests on the bar received club cards, military discounts, and casino comps.
- Maintained a consistent, regular attendance record.
- Expertly prepared both alcoholic and non-alcoholic beverages using correct techniques, liquid measurements and garnishes.
- Set up bar for operation, obtained cash bank and stocked the service bar.
- Set up work areas to allow easy access to stock items. Notified warehouse in a timely matter when stock would get low.
- Accurately recorded sales, made correct change and prepared charge slips for guests.
- Effectively and calmly resolved situations with intoxicated guests.
- Immediately informed supervisors of any problems or unusual situations and took appropriate action. Notified slots dispatch if machines malfunctioned, needed service, or there was a guest dispute over machine credits.
- Displayed friendly, outgoing and energetic behavior to create a warm, fun atmosphere for guests gaming on the bar and in the lounge.
- Carefully followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Followed bar recipes to deliver consistent drink quality, control costs and maximize guest satisfaction.
- Completed regular bar inventories and daily requisition sheets as requested.
- Regularly cleaned and sanitized the bar area, beer lockers, refrigeration and storage areas.
- Carefully organized liquors, fruits, glassware, linen, silverware, paper supplies and sundries in designated areas.
- Helped create seasonal and monthly cocktails for restaurant specials.
- Worked in Sports Bar, Steak House, High-Limit lounge, and Concert Venue Bars.
- Consistently exhibited a calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set a positive example for the shift team.
- Closed Bar nightly, Locked taps, coolers, and cabinets. Took bank to the vault to be deposited.
Education
Associate of Arts - Communications
San Diego City College
San Diego, CAN/A - Communications
San Diego State University
San Diego, CASkills
- Effective multi-tasking
- Bilingual(English/Spanish)
- Registration processing
- Check in and check out
- Room assignments
- Automated telephone systems
- Hospitality service expertise
- Guest services
- Conflict resolution
- Problem-solving skills
- Cash Handling
- Basic math
- Clerical duties
- Word processing
- Bartending Skills and certification
- Food and Beverage Knowledge
Certification
- RABS(Responsible Alcoholic Beverage Service)Certification
- Current Food Handlers Certification (San Diego County)
- MICROS trained
- ALOHA trained
- FOSSE trained
- Salesforce
- ServSafe
Timeline
Bartender
Larsen's Steak House La Jolla
Feb 2018 - Current
Front Desk Agent/Bartender
Courtyard Marriott San Diego Central (Huntington Hotels)
2 2015 - 02.2021
Bartender/Mixologist
Hollywood Casino Jamul-San Diego
Jun 2016 - Feb 2018
Restaurant Bartender
Sycuan Casino
5 2004 - 5 2016
Associate of Arts - Communications
San Diego City College
N/A - Communications
San Diego State University
- RABS(Responsible Alcoholic Beverage Service)Certification
- Current Food Handlers Certification (San Diego County)
- MICROS trained
- ALOHA trained
- FOSSE trained
- Salesforce
- ServSafe
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