FELIX YACQUEZ
Jersey City,United States
Summary
Experienced and results-oriented Store Manager with nine years of managerial experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Language
Work History
Store Manager
Victra - Verizon Authorized Retailer
2021.03 - 2024.02
- Analyzed store performance trends and created action plans to improve store operations
- Performed daily store opening and closing duties, ensuring that all store policies were followed
- Created weekly and monthly reports to track store performance and identify potential issues
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
- Developed and implemented initiatives that increased customer satisfaction by 65%
- Achieved store sales targets by 25% through innovative promotional campaigns and strategic pricing
- Developed and maintained strong relationships with suppliers to ensure timely delivery of products
- Streamlined store processes and procedures, resulting in a 20% increase in employee productivity
- Prepared comprehensive audit reports that detailed the results of the audit and identified potential risks
- Collaborated with cross-functional teams to identify and resolve operational issues, resulting in a 15% improvement in operational efficiency
- Developed and implemented a comprehensive marketing strategy that generated a 20% increase in brand awareness
- Monitored customer service performance and conducted regular performance reviews to ensure that customer service goals were met
- Developed and implemented a KPI monitoring system that improved project performance by 20%.
Store Manager
Samsung Electronics (2020 Companies) Seasonal
2023.09 - 2024.01
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Area Manager/Team Leader
OSL Retail Services Inc
2020.12 - 2021.03
- Created an effective team culture and fostered collaboration to increase team morale and motivation
- Established clear communication channels and provided timely feedback to team members
- Mentored and trained team members to develop their skills and career paths
- Resolved conflicts in a professional and timely manner
- Developed a system for recognizing team accomplishments and rewarding success
- Ensured team members had the resources, tools, and training needed for success
- Evaluated team performance and provided constructive feedback to help team members improve
- Analyzed data and evaluated survey feedback to identify areas of improvement
- Developed and implemented an incentive-based sales program that increased customer satisfaction and improved customer experience.
Store Manager
iMobile of NJ LLC
2017.03 - 2020.12
- Established and maintained strong relationships with business partners to identify new opportunities and drive growth
- Developed and implemented a strategic business plan that resulted in a 20% increase in revenue
- Developed and implemented a comprehensive marketing strategy that increased brand awareness and drove traffic to the store
- Analyzed customer feedback and usage data to identify areas for improvement and develop strategies to increase customer loyalty
- Created a customer loyalty program that increased customer retention by 15%
- Developed a sales forecasting model that accurately predicted future sales trends
- Hired, trained, and managed a team of sales representatives, resulting in a 20% increase in sales.
Education
Associate -
08.2024
High School Diploma -
06.2013
Skills
- Flexibility and Adaptability
- Hard Working
- Microsoft Office Word
- Decision Making
- Problem Solving
- Communication
- Microsoft Excel
- Interpersonal Skills
- Critical thinking and problem solving
- Microsoft PowerPoint
- Effective Time Management
- Fast Learner
- Adaptability
- Computer Skills
- Customer Service
- Ability to Work Under Pressure
- Microsoft Office
- Ability to Work in a Team
- Leadership Skills
- Communication Skills
- Detail Oriented
- Creative Thinking
- Problem-Solving
- Multitasking and Organization
- Customer Relations
Personal Information
Title: MANAGER
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager - Samsung Electronics (2020 Companies) Seasonal
2023.09 - 2024.01
Store Manager - Victra - Verizon Authorized Retailer
2021.03 - 2024.02
Area Manager/Team Leader - OSL Retail Services Inc
2020.12 - 2021.03
Store Manager - iMobile of NJ LLC
2017.03 - 2020.12
DeVry University - Associate,
William L. Dickinson High School - High School Diploma,
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