Felix A. Andujar
New York,NY
Summary
Dedicate professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
CASE MANAGER
BRONXWORKS.ORG
07.2020 - Current
- Client based DHS services agent
- Prioritized and addressed client, needs and inquiries during meetings
- Referred clients for further assessments
- Realistic goal setting and planning
- Communicate the client’s need for Mental Health and Substance Abuse counseling to Licensed Social Workers who follow up accordingly
- Manage discharge plans upon completion of shelter stay
- Work collaboratively with clients to ensure high quality care
- Maintain the clients record of clinical visits
- Aide the clients with eligibility requirements for Government Programs.
MENTOR COORDINADORN Program
Bronx Community College M.E.N Program
08.2016 - 05.2018
- Communicated with parents to encourage active parental participation in education.
- Trained mentors on effective tutoring techniques, case load management strategies and behavior modification.
- Established positive, stimulating learning environment for students and exciting education-focused setting for mentors.
- Counseled students about rules and policies during school assemblies.
- Verified student grades, attendance and schedules.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Built productive relationships with parents of students facing difficult situations at school or at home.
CUSTOMER SERVICE AGENT/GROUND SPAN SERVICES AGENT SUPERVISOR
BLSLIMO.COM
10.2012 - 06.2016
- Prioritized client inquiries via email and phone call
- Evaluated clientele issues while troubleshooting their online orders
- Supervised the Groundspan Department (Saturn Systems Reservations, Sabre Systems Reservations)
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated Special Events
- Quotation Specialist
CUSTOMER SERVICE AGENT, MANAGER
EBAY, BULBAMERICA.COM
01.2011 - 10.2012
- Supervisor of eBay operations
- Evaluated customer queries via email and phone call while troubleshooting their online orders
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Quotation Specialist
- In person sales expert.
- Adapted to new applications and maintained knowledge of current technologies.
- Recommended products to customers and suggested other options if preferred product was unavailable.
Education
MBA - Master's Business Administration: Finance
STONY BROOK UNIVERSITY
Stony Brook, NY05.2024
Bachelor of Science - Business Administration – Finance, Philosophy
STONY BROOK UNIVERSITY
Stony Brook, NY06.2020
Associate of Applied Science - Business Administration: Management
BRONX COMMUNITY COLLEGE (CUNY)
The Bronx, NY06.2018
Skills
- Recruiting
- Leadership
- Onboarding
- Paylocity
- Paycor
- ADP
- Excel
- Payroll
- Subitup
- CARES
- ETO
- Academic Success Coach
- Communication
- Sales Force
- Customer service
- Spanish Speaker
- Special Events
- Financial Advising
- Mentor Coordinator
- Microsoft Office
- Team Building
- Progress Reports
- Quality Assurance
- Troubleshooting
- Plumbing
- Electric
- Construction
- Annual Case Reviews
- Client Advocacy
- Treatment Planning
- Service Referrals
- Home Visits and Inspections
- Verbal and Written Communication
- Social Work
- Conflict Resolution
- Court Mandated Reporter
- Performance Tracking
- Talent Acquisition
- Employment Recordkeeping
- Employment Data Tracking
- In-Person and Telephone Interviewing
- Employee Orientation
Accomplishments
- Transitioning from worker to supervisor
- Foundations of Supervision
- Motivational Interviewing
- Suicide Assessment & Prevention
- Identifying and Working with Strengths of Shelter Residents
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CASE MANAGER
BRONXWORKS.ORG
07.2020 - Current
MENTOR COORDINADORN Program
Bronx Community College M.E.N Program
08.2016 - 05.2018
CUSTOMER SERVICE AGENT/GROUND SPAN SERVICES AGENT SUPERVISOR
BLSLIMO.COM
10.2012 - 06.2016
CUSTOMER SERVICE AGENT, MANAGER
EBAY, BULBAMERICA.COM
01.2011 - 10.2012
MBA - Master's Business Administration: Finance
STONY BROOK UNIVERSITY
Bachelor of Science - Business Administration – Finance, Philosophy
STONY BROOK UNIVERSITY
Associate of Applied Science - Business Administration: Management
BRONX COMMUNITY COLLEGE (CUNY)
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