Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Objective
Timeline
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Felix A. Suazo

Philadelphia,PA

Summary

Pragmatic Operations Administrator delivering exemplary skills and bilingual with a warm, friendly personality. Pursuing a role with a local establishment.

Overview

10
10
years of professional experience

Work History

Operations Administrator

FedEx Ground
North Wales, PA
12.2020 - Current
  • Coordinated internal resources to resolve customer inquiries promptly.
  • Resolved escalated customer complaints in accordance with established guidelines.
  • Fielded phone calls from customers and answered diverse questions.
  • Implemented customer service standards that increased client satisfaction.
  • Setting priorities and goals.
  • Expert in the process of hazardous materials (Hazmat).
  • Expert in damage process.

Package Handler

FedEx Ground
North Wales, PA
01.2018 - 11.2020
  • Loaded and unloaded packages from delivery vehicles with manual and powered equipment.

  • Reported any lost or damaged items to supervisors immediately upon discovery.
  • Participated in regular safety meetings and training sessions.
  • Assisted in training new employees on package handling processes.
  • Assisted in loading delivery trucks with prepared packages.
  • Followed company policies and procedures for secure package handling.
  • Maintained clean and organized work area, adhering to safety standards.
  • Worked flexible hours, including weekends and holidays, to meet business needs.
  • Communicated effectively with supervisors regarding any logistical issues.

Package Handler

Restoration Hardware
Canton, MA
02.2017 - 12.2017
  • Checked all outgoing shipments to ensure accuracy of contents.
  • Stacked boxes onto pallets in an efficient manner.
  • Assembled containers or crates for large shipments using hand tools and power tools.

Store Manager

Gosen Technology
Dominican Republic, San Pedro De Macoris
08.2015 - 01.2017
  • Resolved customer complaints in a timely manner.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Developed strategies to maximize sales and profitability.
  • Performed regular price checks to ensure competitive pricing.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.

Salesperson

Gosen Technology
Dominican Republic, San Pedro De Macoris
11.2014 - 08.2015
  • Assisted customers in selecting appropriate products or services for their needs.
  • Gathered data on competitors' pricing, products, and promotional activities.
  • Provided personalized service to build relationships with customers.
  • Advised customers on the latest product features and benefits.
  • Resolved customer complaints promptly and efficiently.
  • Developed and implemented strategies to meet sales quotas.
  • Developed key customer relationships to increase sales.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.

Education

English-as-a-Second-Language Education

Community College of Philadelphia
Philadelphia, PA
08-2018

Some College (No Degree) - Industrial Engineering

UFHEC
Dominican Republic

Skills

  • Customer Support
  • Verbal and written communication
  • Quality Assurance
  • Efficient in accomplishing task in a timely manner
  • Staff Support

Languages

Spanish
Native/ Bilingual
English
Professional

Accomplishments

  • Best salesperson of the quarter 2014
  • MVP pf the month (March2020)
  • Package Handler of the month (july2019)

Objective

  • A committed team player who is very responsible and hard worker pursuing to enhance my career and gain experience in a field that promotes advancements.

Timeline

Operations Administrator

FedEx Ground
12.2020 - Current

Package Handler

FedEx Ground
01.2018 - 11.2020

Package Handler

Restoration Hardware
02.2017 - 12.2017

Store Manager

Gosen Technology
08.2015 - 01.2017

Salesperson

Gosen Technology
11.2014 - 08.2015

English-as-a-Second-Language Education

Community College of Philadelphia

Some College (No Degree) - Industrial Engineering

UFHEC

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Felix A. Suazo