Felix Adam Gallegos
Albuquerque,NM
Summary
Dynamic leader with a proven track record at Elite Rim Repair, adept in marketing tactics and human resource management. Excelled in boosting brand identity through strategic social media use and fostering team success. Skilled in aligning market trends with operational strategies to enhance customer satisfaction and loyalty.
Overview
23
23
years of professional experience
Work History
Owner/Director of Operations
Elite Rim Repair
Albuquerque, NM
03.2014 - Current
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Determined marketing strategies by studying advertisements, display plans and sale promotions.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Managed sales presentations to promote product and brand benefits.
- Trained employees according to specifics of role and company values.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Maintained inventory and approved contracts to ensure availability of products for customers.
- Estimated costs of vehicle repair.
- Planned in-store displays to attract shoppers and promote products.
- Set pricing structures according to market analytics and emerging trends.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Adjusted and repaired systems to meet manufacturers' performance specifications.
- Aligned wheels using special alignment equipment and wheel-balancing machines.
Sales Associate
Aloha RV
Albuquerque, NM
05.2012 - 02.2014
- Answered store and merchandise questions and led customers to wanted items.
- Used technology resources to assist customers in locating and selecting items.
- Demonstrated product features and benefits for customers' needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Attended weekly team meetings to review performance goals and objectives.
- Upsold additional items based on customer interests and needs.
- Greeted customers to determine wants or needs.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Owner
Fashion Optical and Sales
Albuquerque, NM
09.2001 - 01.2014
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Provided direction and guidance to employees.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed daily operations of business, including hiring and training staff.
- Completed day-to-day duties accurately and efficiently.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Del Norte High School
Albuquerque06-1993
Skills
- Marketing tactics
- Social media control
- Market trend awareness
- Employee development
- Financial planning
- Human resource management
Timeline
Owner/Director of Operations
Elite Rim Repair
03.2014 - Current
Sales Associate
Aloha RV
05.2012 - 02.2014
Owner
Fashion Optical and Sales
09.2001 - 01.2014
High School Diploma -
Del Norte High School
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