Felix Burgos
Houston,United States
Summary
Skilled in construction trade expertise and team building, I significantly contributed to projects at Seybro Door & Weatherstrip. Leveraging hand tool operations and a knack for fostering collaboration, I ensured quality standards and efficiency, enhancing customer satisfaction and project success.
Overview
12
12
years of professional experience
Work History
Installer
Seybro Door & Weatherstrip
Weimar, TX
11.2020 - 02.2025
- Repaired and retrofit doors into existing installations for remodeling projects.
- Repaired minor damage such as scratches, dents, and chips in order to restore the appearance of the finished product.
- Cared for and respected customer's home or business by adhering to detailed cleanup checklist after installation.
- Applied sealants along the edges of the frame to provide additional insulation against cold air infiltration.
- Performed tie spacing layout to measure, mark and cut material.
- Removed old door and disposed of it properly.
- Inspected all components prior to installation to verify accuracy and quality standards were met.
- Promoted team efficiency by consistently picking up excess materials and tools.
- Replaced broken windows in existing doors with tempered glass panes when necessary.
- Cut mortises for locksets and deadbolts in door jambs using router or chisel.
- Followed carpenter directions and work order information.
- Worked with Major Builders such as Brighton, Dr Horton, First America , Weekly ,Smith Douglas and various others
Welder Contractor
Contractor
Pasadena, TX
Oct2017 - 03.2020
- Maintained clean, safe working environment by removing waste from job site prior to shift completion.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Assembled structural components, replacing parts to meet regulatory code standards.
- Notified supervisors of faulty operations and defective materials.
- Supported worker safety by using lock out-tag out procedures on equipment prior to service work.
- Read and understood specifications, drawings and blueprints to complete accurate, high-quality work.
Sales Representative Team Leader
Tmobile
Houston, TX
05.2013 - 08.2017
- Presented specific solutions that met and exceeded Clients moble and wireless needs
- Worked on creating a great experience with every interaction from payments to on boarding
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Assisted customers in making payments on accounts, and setting up payment plans.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
Education
High School Diploma -
North Shore Senior High School
Houston, TX06.2010
Skills
- Hand tool operations
- Forklift driving
- Traffic routing
- OSHA
- Construction trade expertise
- Materials handling
- Site preparation
- Basic welding skills
- Construction
- Recordkeeping abilities
- Team building
- PPE use
- Clerical
- Sales expertise
- Call Center Operations
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
NCCER Certified
TWIC Current
Certified in Welding Process
Basic Plus
Customer Service
Top in Company Sales
Timeline
Installer
Seybro Door & Weatherstrip
11.2020 - 02.2025
Sales Representative Team Leader
Tmobile
05.2013 - 08.2017
Welder Contractor
Contractor
Oct2017 - 03.2020
High School Diploma -
North Shore Senior High School
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