Summary
Overview
Work History
Education
Skills
Timeline
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Felix Hall Hall

Newnan,GA

Summary

Proven leader in enhancing customer experiences and exceeding sales targets, as demonstrated at Stephanie Jensen. Expert in technical troubleshooting and maintaining confidentiality, Excel in organizational skills and problem-solving. Achieved consistent enrollment growth through innovative strategies and effective team collaboration. Skilled in Salesforce and adept at fostering client relationships, bring a track record of continuous improvement and quality assurance. Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ambitious Enrollment Specialist with exemplary listening and communication skills. Adept at planning, organizing and facilitating enrollment process. Dedicated to keeping customers happy and maximizing employee participation.

Overview

3
3
years of professional experience

Work History

Outbound Enrollment Advisor

Stephanie Jensen
05.2024 - Current
  • Met or exceeded enrollment and retention goals consistently.
  • Helped students complete applications and navigate admissions processes.
  • Communicated details about available classes, materials and services.
  • Finalized and processed enrollment applications.
  • Reached out to applicants via calls, texts, emails and social media.
  • Provided prospective or new students with information about educational and career planning, university resources and academic programs.
  • Updated, entered, and reviewed customer data.
  • Understood and thoroughly explained services provided to customers and potential customers.
  • Communicated effectively via telephone, email, and in person with prospective customers.
  • Created and followed call scripts and flows to maximize effectiveness.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Met with customers to provide information about available products and policies.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Analyzed customer needs to provide customized insurance solutions.
  • Monitored customer feedback and identified areas of improvement.
  • Developed and implemented promotional strategies to increase customer base.
  • Provided policy information and maintained enforcement.

Technical Support Representative

Jorge Salas
10.2023 - 03.2024
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored system performance to identify potential issues.
  • Installed, configured and maintained computer systems and network connections.
  • Generated reports to track performance and analyze trends.
  • Tested new software and hardware prior to deployment.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Configured and tested new software and hardware.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Helped streamline repair processes and update procedures for support action consistency.

Insurance Agent

Hasan Tucker
10.2022 - 03.2023
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Educated clients on insurance policies and procedures.
  • Analyzed customer needs to provide customized insurance solutions.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Calculated premiums and established payment methods for sales.

FH & Cann Assiaciates

Keriann Leonard
11.2021 - 05.2022
  • Gained strong leadership skills by managing projects from start to finish.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed strong communication and organizational skills through working on group projects.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved accounting, service and delivery concerns.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Sought ways to improve processes and services provided.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Afni

Cristal
10.2021 - 02.2022
  • Demonstrated creativity and resourcefulness through development of innovative solutions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Excellent communication skills, both verbal and written.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proven ability to learn quickly and adapt to new situations.
  • Provided professional services and support in dynamic work environment.
  • Skilled at working independently and collaboratively in team environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Education

High School Diploma -

Creekside High School
Fairburn, GA
05.2021

Skills

  • Maintaining confidentiality
  • Goal Planning
  • Team leadership skills
  • Progress Monitoring
  • Continuous improvements
  • Salesforce
  • Live chat support
  • Desktop support
  • Goal Setting
  • Organizational Skills
  • Problem-Solving
  • Team Collaboration

Timeline

Outbound Enrollment Advisor

Stephanie Jensen
05.2024 - Current

Technical Support Representative

Jorge Salas
10.2023 - 03.2024

Insurance Agent

Hasan Tucker
10.2022 - 03.2023

FH & Cann Assiaciates

Keriann Leonard
11.2021 - 05.2022

Afni

Cristal
10.2021 - 02.2022

High School Diploma -

Creekside High School
Felix Hall Hall