Felixisha Workman
Rembert,South Carolina
Summary
Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Foundever
06.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Server
Outback Steakhouse
12.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Member Service Representative
AllSouth Federal Credit Union
09.2023 - 11.2023
- Greeted customers in a friendly and professional manner.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Assisted with the opening of new accounts and processed account maintenance requests.
- Answered incoming calls regarding membership benefits and services.
- Handled customer complaints in an efficient and courteous manner.
- Maintained accurate records of member interactions and transactions.
Teller
AllSouth Federal Credit Union
09.2022 - 09.2023
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Followed up on requests from customers in a timely manner.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Store Manager
Sally Beauty
06.2021 - 09.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practice
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Maintained healthy staff morale by creating a fun, educational environment with a high level of employee engagement
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
Assistant Manager
Sally Beauty
07.2019 - 05.2021
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Server, Hostess
Outback Steakhouse, Takeaway
01.2017 - 03.2019
- Answered customer questions about hours, seating and menu information
- Monitored seating area and checked restrooms every hour to keep spotless
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Education
Esthetics -
Southeastern Esthetics Institute
04-2024
High School Diploma -
Crestwood High School
Sumter, SC06.2016
Skills
- Customer service, Communication skills, English, Computer literacy, Microsoft excel, Leadership, Basic math
- Cashiering, Computer skills, Supervising experience, Sales, Management, Restaurant experience, Cash handling, Food
- Service, Time management, Microsoft office, Inventory control, Recruiting, Interviewing, Guest services, Microsoft
- Word, Microsoft outlook, Organizational skills, Analysis skills, Technology, SharePoint, iOS, Mac OS, Merchandising
- Windows, Typing, MATH, Employment & labor law
- Product Sales
- Service Upselling
- Account Management
- Customer Support
- Problem-solving abilities
- Call center experience
Timeline
Customer Service Representative
Foundever
06.2024 - Current
Server
Outback Steakhouse
12.2023 - Current
Member Service Representative
AllSouth Federal Credit Union
09.2023 - 11.2023
Teller
AllSouth Federal Credit Union
09.2022 - 09.2023
Store Manager
Sally Beauty
06.2021 - 09.2022
Assistant Manager
Sally Beauty
07.2019 - 05.2021
Server, Hostess
Outback Steakhouse, Takeaway
01.2017 - 03.2019
Esthetics -
Southeastern Esthetics Institute
High School Diploma -
Crestwood High School
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