Felix M Silva
San Antonio,TX
Summary
Hardworking individual with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director of Banquets
Westin Riverwalk San Antonio
San Antonio, Texas
02.2022 - 05.2024
- Developing relationships with vendors to secure competitive pricing on banquet supplies such as linens, tables, chairs and glassware.
- Maintaining a high level of customer service by responding promptly to inquiries and resolving any customer issues that may arise.
- Managing the scheduling of space usage for banquets activities including set-up times, meal times, breaks between functions.
- Analyzing operational trends in order to identify areas of improvement or cost savings initiatives.
- Supervising banquet staff to ensure guest satisfaction is consistently met or exceeded.
- Controlled inventory levels and conducted regular stock audits.
- Scheduled staff shifts while optimizing labor costs effectively.
Director of Banquets
The Hotel Contessa
San Antonio, Texas
01.2018 - 01.2022
- Providing guidance on upselling techniques for banquet staff at all events.
- Developing Banquets services in line with the hotel's sales strategy, ensuring maximum profitability.
- Organizing and coordinating all aspects of Banquets events from start to finish, including menu selection, budgeting and staffing.
- Collaborating with the culinary team to create unique menus while staying within budgetary constraints.
- Ensuring adequate inventory control systems are implemented so that accurate records are kept regarding stock levels of banquet supplies.
- Ensuring compliance with health department regulations as well as company policies and procedures.
Director of Operations
The Bevy Hotel
Boerne , TX
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Provided leadership and guidance to subordinate managers and supervisors.
- Analyzed financial data to make informed decisions on cost savings initiatives.
- Monitored inventory levels to ensure adequate stock was available at all times.
- Developed training programs for new employees as well as existing staff members.
- Created policies and procedures for improved workflow processes.
- Analyzed data trends and identified potential risks or opportunities associated with operations.
Banquet Manager
JW Marriott San Antonio Hill Country Resort & Spa
San Antonio , TX
- Assisted with training new employees on proper etiquette and protocol when dealing with clients and guests at banquets.
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
- Monitored attendance records, payroll costs, staffing levels, inventory levels, income projections.
- Organized, scheduled and supervised staff for banquets.
- Participated in weekly management meetings in order to provide updates on current and future projects related to banquets.
- Collaborated with sales personnel in order to maximize revenue opportunities from banquets.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Conducted pre-shift meetings with staff to review daily events, tasks, and expectations.
Education
GED -
Thomas Jefferson High School
San Antonio, TXSkills
- Detail orientation
- Event Management
- Menu development
- Marketing knowledge
- Money Handling
- Relationship Building
- Payroll Administration
- Scheduling
- Team Leadership
- Goal Setting
- Coaching and Mentoring
- Time management abilities
- Cost controls
- Training and Onboarding
- Reliable and Responsible
- Purchasing
- Teamwork and Collaboration
Certification
- TABC Permit - Expires 2025
- Food Handlers Permit- Expires 2026
References
References available upon request.
Timeline
Director of Banquets
Westin Riverwalk San Antonio
02.2022 - 05.2024
Director of Banquets
The Hotel Contessa
01.2018 - 01.2022
Director of Operations
The Bevy Hotel
Banquet Manager
JW Marriott San Antonio Hill Country Resort & Spa
GED -
Thomas Jefferson High School
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