FELIX OMAR HERNANDEZ MOREJON
Miami,FL
Overview
27
27
years of professional experience
Work History
Technician
Metro Dade Security System
MIAMI, FL
02.2023 - 01.2024
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Tested and calibrated instruments to ensure accuracy and reliability of data.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures according to established schedules.
- Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
- Replaced defective components or parts as needed.
- Assembled new systems and sub-systems from drawings and schematics supplied by engineering department.
Manager
TALLER REPARACION DE FRENOS Y OTROS
Pinar Del Rio, Pinar Del Rio
01.2010 - 01.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Reviewed contracts before signing them on behalf of the organization.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Director De Partes Y Piezas
MCV PINAR DEL RIO
Pinar Del Rio, Pinar Del Rio
03.2001 - 12.2010
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning processes for the organization.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Coordinated resources across departments to maximize productivity levels.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Directed operations to improve efficiency and increase profit margins.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Director
SOLUCIONES MECANICAS
Pinar Del Rio, Pinar Del Rio
07.1997 - 01.2001
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Identified opportunities for improvement in operational performance metrics.
- Developed policies and procedures to ensure compliance with corporate standards.
- Coordinated resources across departments to maximize productivity levels.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Established relationships with vendors and suppliers to secure favorable terms for materials or services.
- Served as a public spokesperson at industry events or conferences.
- Prepared presentations for board meetings summarizing key developments within the company.
- Assessed employee performance against established benchmarks or targets.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Negotiated agreements with external partners such as contractors or consultants.
- Partnered with staff to create professional development plans to support personal and business growth.
- Directed operations to improve efficiency and increase profit margins.
- Streamlined supply chain management to reduce costs and improve efficiency.
- Monitored industry trends to identify opportunities for expansion and innovation.
- Managed annual budgeting process, including forecasting and financial planning.
- Implemented new technologies to streamline processes and enhance productivity.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Science - Mechanical Engineering
IPSJAE
MIARIANAO, CIUDAD HAVANA, CUBA07-1985
Skills
- Quality Control
- Environmental Compliance
- Machinery calibration
- Blueprint Reading
- Commercial construction experience
- Component Replacement
Timeline
Technician
Metro Dade Security System
02.2023 - 01.2024
Manager
TALLER REPARACION DE FRENOS Y OTROS
01.2010 - 01.2023
Director De Partes Y Piezas
MCV PINAR DEL RIO
03.2001 - 12.2010
Director
SOLUCIONES MECANICAS
07.1997 - 01.2001
Bachelor of Science - Mechanical Engineering
IPSJAE