Felix R Fernandez

• Implemented preventive maintenance program
• Complete high-quality repairs and restore optimal functionality.
• Established and implemented new procedures for standard maintenance scheduling.
• Minimized costs by working and negotiating with multiple suppliers.
• Provided insight and information to management regarding onsite improvement project specifications.
• Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
• Contacted vendors to procure equipment and tools to meet organizational demand.
• Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
• Established and enforced clear safety policies to protect workers from injury.
• Make ready punch unit

• Liaised with customers to explain repairs and present estimates.
• Implemented vehicle structure expertise to effectively remove and replace damaged components.
• Re-sprayed damaged areas to match original finish, utilizing spray guns to paint small areas and spray booth to finish large surface areas.
• Completed multiple daily auto body repairs with high customer satisfaction rate.
• Evaluated vehicle schematics to assess required parts and order accordingly.
• Inspected automotive repairs to match paint and maintain body appearance.
• Organized and maintained work areas free of potential hazards.
• Replaced or repaired parts to complete daily work orders on vehicles.
• Trained technicians and team members to maintain and operate all equipment safely.
• Used metal-cutting guns, air grinders and wrenches to remove damaged vehicle sections.
• Filled small dents and lesser cosmetic issues with plastic or solder to create smooth surfaces for painting.
• Worked according to manufacturers' instructions to determine correct methods for restoring and replacing parts.
• Removed dents with hammers, suction and skilled use of dolly blocks.
• Covered bumpers, windows and trim with masking tape to prevent overspray or damage to adjacent areas.
• Used buffing tools, including Machine buffer to repair dents on vehicle doors and panels.

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• Inspected vehicle repairs for quality control during entire repair process and prior to customer delivery.
• Assisted in developing effective marketing strategies to increase business.
• Directed day-to-day operations, including maintenance, equipment functionality and financial management.
• Administered parts order system and webest to ensure accuracy and completeness of service invoicing and completesion.
• Greeted customers in friendly, professional manner, taking time to answer questions.
• customer service and maintenance strategies resulting in increased production yield.
• Engaged with customers to resolve escalated issues, discuss and arrange payment schedules, facilitate outside sales and support customer satisfaction objectives.
• Estimated automobile repair time accurately, scheduling jobs according to shop capacity.
• Built and maintained strong relationships with customers to encourage loyalty and obtain recommendations.
• Oversaw ordering of repair parts and tools for shop to maintain adequate inventory levels.
• Wrote complete and accurate cost estimates for labor and parts.
• Hired and trained technicians, monitoring and evaluating job performance.
• Communicated effectively with insurance companies, documenting in detail each process of repair.
• Authored policies and procedures and actualized best practices and standards to increase performance, reduce downtime and generate new revenue.