Feliz Higgins
Killeen,TX
Summary
Administrative professional with four years of specialized experience in an office and educational setting. Highly proficient in organizing and collecting student and faculty data, utilizing office automation systems, preparing reports for patrons and CYS administration, and reducing errors associated with preparing company documents. Able to type 40 words efficiently and with few errors. Detail-oriented professional passionate about community outreach and engagement through informing, advocating, and serving as a liaison for the military community and local agencies.
Overview
8
8
years of professional experience
Work History
Administrative Support Assistant
Child Youth Services
Cavazos, TX
01.2024 - Current
- Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations
- Managed over 20 customer calls per day.
- Registers/terminates children/youth within CYS program waiting list database
- Recruiting patrons promptly via phone by ensuring accurate information and guidelines are utilized
- Utilizes Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking
- Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events
- Promoted program services and actively recruited new customers by attending state, national and community events.
Secretary
1455 Hoke Loop Rd, Lake Rim Elementary School
Fayetteville, NC
08.2022 - 10.2023
- Prepare and review correspondence for faculty and administration
- Demonstrated strong organizational and time management skills while managing multiple projects
- Give out information regarding the school, departmental activities, and programs
- Review incoming mail for proper distribution purposes
- Proactively engaging with prospective students and parents looking to attend Lake Rim Elementary in a metric and driven environment
- Provided high-touch experience with students, while encouraging them to pursue their educational goals
- Strong expertise with MS Office, specifically Word and Excel, and efficient in learning new software
- Provide one-on-one assistance with new employees in explaining entitlements and answering inquiries regarding Cumberland County School hiring process
- Answered multi-line phone system and enthusiastically greeted callers
- Handled daily scheduling tasks and provided administrative support for entire department
- Scheduled appointments and conducted follow-up calls to clients
- Provided clerical support to company employees by copying, faxing, and filing documents
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Created and updated records and files to maintain document compliance
Backup Bookkeeper
Lake Rim Elementary School
Fayetteville, NC
08.2022 - 10.2023
- Assist with creating employee files and submitting payroll for faculty
- Accumulate and enter all leave slips when processing payroll reports
- Assist over 20 employees with complex pay adjustments by inputting hours worked
- Ensure accurate pay data and troubleshoot in cases of erroneous information
- Elevate issues and concerns to immediate supervisor for problem-solving
- Process and transmit payroll information in compliance with guidelines outlined by Central Payroll Office
- Reviewed account discrepancies and proposed courses of action to minimize losses
- Assisted bookkeepers in providing support documentation required for audits
- Created and maintained detailed, organized, and timely records of transactions to support legal compliance
Child and Youth Program Assistant
CYS
Liberty, NC
01.2016 - 08.2022
- Utilized various automated office software to develop professional correspondence, and anticipate clerical needs within the company
- Utilized a variety of automated office software to develop professional correspondence
- Complied with all rules, regulations, and procedures by reviewing military documents such as regulations 608-10 and ensuring accuracy
- Ensured distribution of information to employee personnel and families—requested children's records to establish personnel files such as observations and conference forms
- Protects printed and electronic files containing sensitive data per provisions outline in Privacy Act of 1974 and other applicable laws and federal regulations
- Updated detailed records for each child with information such as daily observations, meals served, and medications administered—aids in reporting child abuse cases
- Maintained electronic and hardcopy files of all reports involving children and CDC-related information
- Implemented data collection techniques for collecting and transferring children through Teaching Strategies Gold
- Manage files or forms related to classroom correspondence
- Prepared a variety of documents from oral instructions and hand-written rough drafts
- Promoted physical, emotional, intellectual, and social development through well-planned classroom lessons, games, and outside activities
- Controlled and managed document processes by reviewing files, records, and critical information to confirm accuracy and ensure compliance with company policies and procedures.
- Assisted supervisor by completing administrative and clerical tasks for program
- Provided parents and guardians with written weekly progress reports for each child.
Tax Preparer
Tax Pro H&R Block
Fort Stewart, GA
09.2017 - 05.2018
- Collected detailed information and required client paperwork to complete tax returns
- Informed clients of potentially beneficial products and services, resulting in additional business opportunities
- Respond to internal and external customer questions—scheduled appointments on behalf of staff members to keep office operations smooth and efficient
- Direct phone calls and visitors to appropriate individuals
- Assisted with administrative tasks, including filing, and answering phones
- Greet visitors—typing proficiency of at least 40 words per minute (WPM)
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Stored copies of completed returns and related documents according to company procedures and business regulations
- Determined clients' eligibility for tax credits, discounts, or deductions through careful research and oversight
- Responded to state and federal tax notices by preparing written responses or tax return amendments—reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents
- Managed time efficiently to complete all tasks within deadlines
- Worked effectively in fast-paced environments
Education
Bachelor’s degree - Human Services
Columbia College
Columbia, MO08.2023
Associate degree - General Studies in Science
El Paso Community College
El Paso, TX12 . 2014
Skills
- Customer Service
- Data Analysis
- Registration
- Data Input
- Detail Orientated
- Time Management
- Problem- Solving
- Proficient in Microsoft Office (ie, word, excel, PowerPoint, and Outlook)
Timeline
Administrative Support Assistant
Child Youth Services
01.2024 - Current
Secretary
1455 Hoke Loop Rd, Lake Rim Elementary School
08.2022 - 10.2023
Backup Bookkeeper
Lake Rim Elementary School
08.2022 - 10.2023
Tax Preparer
Tax Pro H&R Block
09.2017 - 05.2018
Child and Youth Program Assistant
CYS
01.2016 - 08.2022
Bachelor’s degree - Human Services
Columbia College
Associate degree - General Studies in Science
El Paso Community College
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