Felizarde Estrella
Phoenix,AZ
Summary
Dynamic professional with extensive experience at the United States Postal Service, excelling in route planning and customer service. Proven track record in managing operations and training staff, ensuring compliance and enhancing service delivery. Dependable and skilled in load balancing, fostering a collaborative environment while achieving operational goals.
Professional with proven track record in ensuring efficient and timely delivery of mail and packages. Strong focus on reliability, adaptability to evolving routes and schedules, and collaboration within team environment. Skilled in route planning, navigation, and customer service, consistently meeting and exceeding performance expectations. Known for high level of dependability and ability to handle diverse tasks effectively.
Overview
33
33
years of professional experience
Work History
Rural Mail Carrier
United States Postal Service, USPS
02.2019 - Current
- Delivered mail efficiently to rural customers, ensuring timely and accurate service.
- Maintained organized delivery routes, adapting to changing conditions and customer needs.
- Managed customer inquiries, resolving issues and providing information on postal services.
- Collaborated with management to improve service quality through feedback collection from customers.
Owner
Loving Mother Residency, LLC
07.2020 - 08.2023
- Managed daily operations to ensure high-quality resident care and satisfaction.
- Developed and implemented policies to enhance operational efficiency and compliance with regulations.
- Oversaw financial planning, budgeting, and resource allocation for sustainable business growth.
- Trained and mentored staff to improve service delivery and maintain a positive work environment.
Facility Manager/Caregiver
Liberty Manor Residency, Inc
06.2015 - 01.2021
- Managed facility operations, ensuring compliance with safety regulations and standards.
- Led team training initiatives, enhancing staff performance and operational efficiency.
- Provided compassionate care and support to clients, enhancing overall well-being and quality of life.
- Assisted with daily living activities, ensuring safety and comfort for individuals in varied stages of health.
- Developed personalized care plans, adapting strategies to meet specific client needs and preferences.
- Collaborated with healthcare professionals to coordinate services and monitor client progress effectively.
- Trained new caregivers on best practices for patient care and emergency response protocols.
- Implemented activity programs to stimulate cognitive function and promote social engagement among clients.
- Maintained accurate documentation of client condition changes, contributing to comprehensive care assessments.
- Advocated for clients' needs within the healthcare system, ensuring access to necessary resources and support services.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Oversaw budget management for facility expenses, aligning with organizational goals.
- Controlled expenses to meet budget requirements.
Bank Branch Manager
Bank of the Philippine Islands
03.1993 - 06.2015
- Led branch operations to ensure compliance with regulatory standards and internal policies.
- Developed and implemented strategies to enhance customer service and improve client satisfaction.
- Supervised staff performance, providing coaching and guidance to achieve operational goals.
- Analyzed financial reports to identify trends and inform decision-making for resource allocation.
- Managed risk assessment procedures to mitigate potential losses and enhance security protocols.
- Fostered relationships with key clients, driving business retention and growth initiatives.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Education
Bachelor of Science -
University of The Assumption
Pampanga, Philippines Skills
- Dependability
- Load balancing
- Prioritization
- Observation
- Route planning
- Package handling
- Safe driving
- Vehicle inspection
- Schedule management
Timeline
Owner
Loving Mother Residency, LLC
07.2020 - 08.2023
Rural Mail Carrier
United States Postal Service, USPS
02.2019 - Current
Facility Manager/Caregiver
Liberty Manor Residency, Inc
06.2015 - 01.2021
Bank Branch Manager
Bank of the Philippine Islands
03.1993 - 06.2015
Bachelor of Science -
University of The Assumption