Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Felizity Davidson

Las Vegas,NV

Summary

Experienced in team leadership, operational management, and delivering exceptional customer service. Utilizes strategic planning and problem-solving skills to drive team productivity and enhance service quality. Demonstrates a proven track record of fostering a collaborative and adaptable workplace environment.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Family Dollar
09.2022 - Current
  • As Assistant Manager, I am in charge of making sure the Cashiers are accurately handling money at the Point of Sale and insuring they are completing their assigned tasks
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Facilitated team-building activities, enhancing team cohesion and morale.

Customer Service Representative

Family Dollar
08.2017 - 09.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High school diploma -

Pahrump Valley High School
Pahrump, NV
06.2014

Skills

  • Retail Management
  • Team Leadership
  • Service Excellence
  • Strong Interpersonal Communication
  • Freight Management
  • Sales Proficiency
  • Retail Merchandising
  • Hospitality
  • Critical thinking
  • Prioritization and Time Management
  • Effective Task Delegation
  • Goal setting

Accomplishments


  • Collaborated with Team of Eight to drive sales and reach top Quarter 2 goals for the region

Timeline

Assistant Manager

Family Dollar
09.2022 - Current

Customer Service Representative

Family Dollar
08.2017 - 09.2022

High school diploma -

Pahrump Valley High School

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Felizity Davidson