Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Fellicia Brown

Brooklyn ,NY

Summary

Dynamic and adaptable professional with experience at FedEx Express Corporation and 21st Century Dental Cosmetic. Proven track record in customer service and teamwork, excelling in fast-paced environments. Skilled in critical thinking and problem-solving, with a commitment to maintaining high standards of patient care and operational efficiency.

Overview

7
7
years of professional experience

Work History

Swing

FedEx Express Corporation
Jamaica, NY
06.2021 - 08.2025

Swing driver is a delivery driver who covers various routes on a rotating or “swing” basis, rather than having a single, dedicated route.

  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Dental Assistant

21st Century Dental Cosmetic
Brooklyn, NY
09.2018 - 03.2021

Prepared patients, setup trays, and sterilize/disinfected instruments

Provide assistance during dental procedures

Administered dental X-rays

  • Assisted in chairside procedures, ensuring patient comfort and support during treatments.
  • Managed patient records using electronic health record systems for accuracy and compliance.
  • Educated patients on post-treatment care, enhancing understanding of oral hygiene practices.
  • Collaborated with dental team to streamline workflow, improving overall clinic efficiency.
  • Scheduled appointments and coordinated patient communications to optimize attendance rates.
  • Monitored inventory levels of dental supplies, facilitating timely reordering processes.
  • Trained new staff members on office protocols and patient care procedures for consistency.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.

Education

High School Diploma - Academic Studies

Colonial High School
Orlando, Fl

Associate of Applied Science - LPN

Swedish Institute College of Health
New York, NY

Associate of Arts - Dental Assistant

Mandl School The College of Allied Health
New York, NY
05.2006

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Calm under pressure

Accomplishments

I have gotten recognized for good diving with FedEx Express Corporation

Timeline

Swing

FedEx Express Corporation
06.2021 - 08.2025

Dental Assistant

21st Century Dental Cosmetic
09.2018 - 03.2021

High School Diploma - Academic Studies

Colonial High School

Associate of Applied Science - LPN

Swedish Institute College of Health

Associate of Arts - Dental Assistant

Mandl School The College of Allied Health