Felona Lee
Wayne,MI
Summary
I am contacting you to express my interest in the Executive Secretary- Office of the Dean. After looking at the job requirements, I believe that my qualifications and educational pursuits are a great fit with the kind of candidate you’re looking for. Gifted at managing busy schedules, organizing projects and providing stellar administrative support to executive team. Analyzes, prioritizes and completes tasks with professionalism and sound judgment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Assistant Catering Manager
University Of Michigan-MCatering/MDining
Wayne, MI
05.2023 - Current
- I am the Assistant Catering Manager at the Michigan Union
- I started out at the University of Michigan Golf Course and transferred over to the Michigan Union, and I am presently there
- I help the FOH and BOH manage events
- I also work with 7points, EMS, FSS, Google, Notes etc
- I also manage students and do hiring
- I keep track of ordering and watch admin on events
- I am all about event managing.
- Explained goals and expectations required of trainees.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Assisted staff by serving food and beverages or bussing tables.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Inspected dining and serving areas for cleanliness and proper setup.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Tracked event expenses against budgets and prepared reports for management review.
- Distributed food to service staff for prompt delivery to customers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved problems or concerns to satisfaction of involved parties.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Delivered products to customer locations on time.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained detailed records of sales, costs and other financial data.
- Developed menus according to customer preferences and budget constraints.
- Implemented cost-saving measures throughout the catering department.
- Negotiated contracts with suppliers for food products, equipment rentals and other services.
- Conducted regular meetings with staff members to discuss performance issues or new policies and procedures.
- Prepared and led food service training programs to teach staff various tasks.
- Discussed qualifications and specialties of catering teams, sharing referrals and testimonials of satisfied clients.
- Analyzed market trends and competitor deals for attractive proposal preparation.
- Scheduled, organized and led food tastings to facilitate selections and surpass expectations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Sodexo Live! Retail Assistant Manager
Sodexo Live!
Wayne, MI
08.2014 - 05.2023
- Supervising NPO groups for all sporting events
- I also work in catering serving all sports teams
- I help the groups with troubleshooting and customer service with fans and all people
- I do inventory of all the product and troubleshoot registers and computers
- Helps train new supervisors and NPO groups.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Delivered products to customer locations on time.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Understood and followed oral and written directions.
- Supervised 500 NPO employees.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Used Point of Sale register system to complete transactions.
- Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
- Researched out-of-stock items to find additional inventory in other store locations.
- Dealt with customer complaints and rectified product and service issues.
- Delegated work to staff, setting priorities and goals.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Mentored newly hired staff in upselling techniques to improve sales.
- Coordinated restocks to keep retail displays organized and full for customers.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Coached staff on strategies to enhance performance and improve customer relations.
- Supervised work of cashiers, training new team members and monitoring performance.
- Counted and balanced registers.
- Developed strong relationships with key suppliers by consistently providing high quality service standards.
- Directed and supervised staff performance.
- Assisted in the development of store policies and procedures.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Analyzed sales figures to identify trends and opportunities for improvement.
- Implemented loss prevention measures to protect against shoplifting or theft incidents.
- Executed all merchandising directives accurately according to planograms.
- Investigated stock discrepancies through regular audits of backroom locations.
- Participated actively in the recruitment process for new hires at the store level.
- Monitored loss prevention operations to minimize impact of shrink and identify theft and fraud.
- Managed special store projects to improve store-wide processes and operations.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Inspected store interior and exterior to check merchandise presentation and proper signage.
- Developed loyal customer base through engagement and capture of customer phone and e-mail information.
- Proposed or approved modifications to project plans.
- Created and managed budgets for travel, training and team building activities.
- Analyzed business performance data and forecasted business results for upper management.
- Monitored inventory levels and reordered merchandise as needed.
- Developed promotional strategies to increase sales and profitability.
Retail Assistant Manager/Jack Roth Club Manager
Sodexo- University of Michigan
Wayne, MI
06.2014 - 05.2023
- I was the Retail Assistant Manager where I did schedules, payroll, managed
- I helped manage the operations part of all sport events such as Football, Ice Hockey, Women’s Basketball, Men’s Basketball, and assist with all other sports
- I also managed Jack Roth Club during football season
- I help with troubleshooting and keeping things running smoothly
- I have done a lot of different things in the retail aspect of the concessions
- I have been in the retail part of Sodexo Live and have worked in the catering part of it also
- When I took the position I drafted up a training manual from scratch, and implemented and trained on it before the football season.
- Interviewed job applicants and selected skilled individuals to fill store positions.
- Greeted customers and offered assistance in finding needed items.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Maintained a neat, clean, organized work environment that meets company standards.
- Processed sales transactions via cash register and telephone orders.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Resolved conflicts between employees or customers in a professional manner.
- Developed relationships with customers by providing knowledgeable advice about products.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Coordinated with vendors for product availability and delivery schedules.
- Communicated with patrons to offer friendly service and determine needs.
- Recruited and trained new employees to meet job requirements.
- Cultivated loyal customer base by providing excellent customer service.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Observed team members interacting with customers and privately offered feedback and coaching to improve skills.
- Assigned work and monitored performance of project personnel.
- Positively impacted product relevance through careful distribution, merchandising and display techniques.
- Inspected store interior and exterior to check merchandise presentation and proper signage.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality and conformance.
- Supervised bank deposits and inventory receipts as part of closing procedures.
- Trained staff to have extensive product knowledge and upselling skills.
- Participated actively in the recruitment process for new hires at the store level.
- Delegated tasks and communicated expected deadlines to team members, supervising task completion.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Supported management team in developing action plans for addressing underperforming areas.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Executed all merchandising directives accurately according to planograms.
- Responded promptly to customer inquiries or complaints regarding products or services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Planned and completed group projects, working smoothly with others.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Leverage Bypass, Clover etc. skills to input and compile data gathered from various sources.
Supervisor-Retail
Levy Restaurants
Detroit-Ford Field, MI
09.2021 - 03.2022
- Directed and supervised staff performance.
- Counted and balanced registers.
- Developed strong relationships with key suppliers by consistently providing high quality service standards.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Ensured compliance with all safety regulations, policies and procedures.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Worked with cross-functional teams to achieve goals.
Early Intervention Home Visitor
Wastenaw Intermediate School District
Wayne, MI
10.2021 - 08.2022
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Visited homes every day to check on conditions.
- I scheduled and do home visits using the PAT curriculum
- I have sat in on an interview team to hire a new Director.
- Guided clients through transition to independent living within community.
- Provided support counseling sessions designed to improve family functioning and reduce stressors impacting the family unit.
- Conducted home visits to assess family needs and develop individualized goals.
- Managed average caseload of 12 to 15 clients per day to provide crisis management and investigate allegations of abuse and neglect.
- Set up and maintained monthly educational activity calendars.
- Planned activities designed to promote communication between parents and caregivers and their children while emphasizing positive reinforcement techniques.
- Provided visible, caring client services that resulted in 80% of assigned clients remaining eligible for Early Head start social services.
- Provided advocacy services when necessary by assisting clients in navigating systems such as housing or public benefits programs.
- Collaborated with counselors and psychologists to complete psychological evaluation reports.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Identified relevant resources for clients within local area and obtained necessary referrals.
- Performed over 60 home visits per calender year to evaluate client communication, cognition, mood and behavior.
- Kept family and children assessments current and updated portfolios for each child on daily basis.
- Engaged in interdisciplinary team meetings to review cases and provide recommendations regarding treatment plans.
- Consulted and collaborated with other professionals to provide continuity of patient-family care.
- Maintained accurate records of all assessments, progress notes, service plans and other documents related to client services.
- Facilitated parent education classes on topics such as parenting skills, health care, nutrition, and child development.
- Facilitated supportive services and counseling for clients and family members to address special concerns.
- Performed assessments to determine individual limitations and strengths.
- Maintained accurate records and documented client data in company databases.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Prepared patients for self-management and decision-making responsibilities.
- Assessed the safety of the home environment for children at risk of abuse or neglect.
- Made referrals to utilize community resources for resident's needs.
- Encouraged healthy lifestyle choices by educating parents about nutrition, exercise, mental health awareness.
- Connected individuals with relevant community resources and coordinated referrals.
- Developed and implemented Individual Service Plans for each family based on assessment of needs.
- Monitored client attendance at scheduled appointments using a variety of methods including phone calls and emails.
- Collaborated with social workers to support patients.
- Helped individuals address disabilities and put together career plans.
- Promoted self-sufficiency by helping families identify strengths and weaknesses in order to set achievable goals.
- Participated in regular professional development activities such as trainings and seminars related to social work best practices.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Established rapport with clients by demonstrating respect for cultural diversity.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
- Interviewed clients alone and with families to determine what services would best address needs.
- Supported parents in making key educational plans and decisions for children.
- Processed family enrollments and developed productive relationships with parents in order to strengthen roles.
- Attended meetings with community partners to discuss best practices for working with clients.
- Provided resources, referrals, and follow-up services to families in need.
- Gathered information from records, including medical, mental, and physical records to maintain up-to-date filing system.
- Assisted parents in developing positive relationships with their children through play activities.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Maintained updated knowledge through continuing education and advanced training.
- Achieved cost-savings by developing functional solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Identified needs of customers promptly and efficiently.
- Maintained schedule of class assignments to meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Answered 5-10 calls per shift to assist with customer questions and concerns.
- Delivered products to customer locations on time.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Reminded patients to take prescribed medications or nutritional supplements.
- Assisted parents in finding employment opportunities and providing job search assistance.
- Supported families through crisis management strategies aimed at restoring balance within the home environment.
- Collaborated with other agencies to ensure that families receive appropriate services.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
Associate Teacher-Preschool Teacher-Head Start/GSRP
Ypsilanti Public Schools
Wayne, MI
08.2014 - 06.2022
- Assisted with delivery of Head Start and GSRP services as defined by Head Start Performance Standards, GSRP Implementation Standards and Ypsilanti Community Schools Head Start and GSRP Operational Procedures, especially in the Operations and Education areas of service
- Assisted in establishing a safe, healthy, stimulating and developmentally appropriate learning environment for children between the ages of two and a half to five years old with all abilities
- Assisted in providing direction to parents, volunteers and interns through positive communication, mentoring and modeling of desired behaviors and outcomes
- Established and maintained relationships with families working with them to understand their child's development and the importance of early education, proper nutrition and health and dental follow up
- Provided parents with positive examples for appropriate family activities
- Worked in a diverse environment with children and families of various developmental levels and needs
- Participated in recruitment activities
- Maintained appropriate certification and qualifications.
Education
Bachelor of Arts in Biblical Studies with a minor in Social Science -
Indiana Bible College- Indianapolis, Indiana
06.2006
Associate Degree-Occupational Studies -
Washtenaw Community College- Ann Arbor, MI
Ann Arbor, MI05.2014
Some College (No Degree) - Bachelor of Liberal Arts (120 Credits)
University of Michigan-Dearborn - Dearborn, MI
Dearborn, MIDiploma in Early Childhood Education -
Washtenaw Community College - Ann Arbor, MI
05.2014
Skills
- MS-Office Suite
- Adobe Reader
- CPR & First Aid
- FSS
- EMS
- Google apps
- Online forms
- Staff Supervision
- Multi-Line Phone Proficiency
- Calendar Management
- Appointment Setting
- Payroll
- Excel Spreadsheets
- Schedule Management
- File Organization
- Mail Handling
- Proofreading
- Staff Leadership
- Budgeting Understanding
- Service Promotion
- Phone Etiquette
- Task Delegation
- Spreadsheet Tracking
- Social Media Management
- Meeting Planning
- Scheduling
- Professional and Mature
- Office Administration
- Proper Phone Etiquette
- Self-Starter
- Conference Planning
- Strong Problem Solver
- Understands Grammar
- Conflict Management
- Customer Service-Oriented
- Information Confidentiality
- Articulate and Well-Spoken
- Meticulous Attention to Detail
- Interpersonal Communication
- Technical Support
- Staff Management
- Customer Service
Timeline
Assistant Catering Manager
University Of Michigan-MCatering/MDining
05.2023 - Current
Early Intervention Home Visitor
Wastenaw Intermediate School District
10.2021 - 08.2022
Supervisor-Retail
Levy Restaurants
09.2021 - 03.2022
Sodexo Live! Retail Assistant Manager
Sodexo Live!
08.2014 - 05.2023
Associate Teacher-Preschool Teacher-Head Start/GSRP
Ypsilanti Public Schools
08.2014 - 06.2022
Retail Assistant Manager/Jack Roth Club Manager
Sodexo- University of Michigan
06.2014 - 05.2023
Bachelor of Arts in Biblical Studies with a minor in Social Science -
Indiana Bible College- Indianapolis, Indiana
Associate Degree-Occupational Studies -
Washtenaw Community College- Ann Arbor, MI
Some College (No Degree) - Bachelor of Liberal Arts (120 Credits)
University of Michigan-Dearborn - Dearborn, MI
Diploma in Early Childhood Education -
Washtenaw Community College - Ann Arbor, MI
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