Felton Hicks

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.

As a customer service representative here at Lowes we strive for excellent service to service our surrounding communities. Some of the daily responsibilities in this role is to be able to perform great customer service in not only times of difficulties such as hurricanes and other natural disasters but also great customer service for every day uses as well. To guide customers through their purchases, exchanges and returns. As well as offering services such as installations, credit services and safety awareness in home improvement do it your self projects.

As a customer service representative at Kohls my daily responsibilities were to not only provide customer service but also attend to sales goals for credit cards, merchandising the store and displays and maintaining a clean and safe environment. Here at Kohl's we strive to inspire and empower families to lead fulfilled lives.

As a merchandiser here for Goodwill my role responsibilities are to maintain a clean and safe environment along with setting up displays and merchandise. Providing excellent customer service to the community while being hands on in the store for whatever was needed. As well cashiering for the store whenever we were backed up and needed help.