Summary

Overview

Work History

Education

Skills

Timeline

Feme Joy McDaniel

Tacoma,WA

Summary

Dynamic customer service professional with a proven track record at a leading retail company, enhancing customer satisfaction through effective issue resolution and engagement strategies. Skilled in cash handling and time management, I consistently achieved sales targets while fostering strong relationships with clients and team members, driving loyalty and repeat business.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

years of professional experience

Work History

Associate

Amazon

10.2023 - Current

Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Developed and implemented strategies to increase customer satisfaction and engagement
stowing, pick to buffer, problem solving

Hotel Front Desk Clerk

Royal Garden Hotel

05.2021 - 10.2021

Collected room deposits, fees, and payments.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Confirmed relevant guest information and payment methods to prevent fraud.
Handled financial transactions accurately, ensuring proper billing and payment processing.

Sales Associate

Gaisano City Mall

01.2020 - 03.2021

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Engaged with customers to build rapport and loyalty.
Educated clients on current promotional offerings and products using persuasive selling tactics
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Service Crew Member

04.2018 - 01.2019

Enhanced customer satisfaction by providing efficient and friendly service.
Collaborated with team members to meet high standards of service during peak hours.
Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Maintained a clean and organized work environment for improved customer experiences.
Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
Operated cash registers and POS systems, handling over in cash daily.

Cashier Team Lead

Centrum

05.2016 - 02.2017

Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Assisted customers by answering questions and fulfilling requests.
Communicated with customers and team members to solve problems.
Processed both cash and card purchases and returns.
Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Developed strong relationships with repeat customers through friendly service interactions.
Trained team members on cash register operation and cash handling.
Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.