Fendi Porter
Corpus Christi,Texas
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
9
9
years of professional experience
Work History
Medical Assistant Receptionist
Comprehensive Kidney Care
04.2023 - Current
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Streamlined appointment scheduling for increased efficiency and reduced patient wait times.
- Improved office organization by maintaining accurate patient records and filing systems.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Assisted with medical procedures as needed, ensuring a smooth flow of daily operations in the clinic.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Ensured HIPAA compliance by securely managing sensitive patient information and maintaining strict confidentiality protocols.
- Assisted in inventory management, ordering supplies when necessary to maintain adequate stock levels for clinical operations.
- Coordinated referral processes, effectively liaising between patients, providers, and specialists for seamless care transitions.
- Provided compassionate support to patients during challenging circumstances, ensuring they felt heard and understood.
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Transcribed phone messages and relayed to appropriate personnel.
STERILE PROCESSING TECHNICIAN
christus health
11.2020 - 04.2023
- Operated and maintained steam autoclaves, keeping records of loads completed, items in loads and maintenance procedures performed
- Cleaned instruments to prepare for sterilization
- Examined equipment to detect leaks, worn and loose parts and other indications of disrepair
- Organized and assembled routine and specialty surgical instrument trays and other sterilized supplies, filled special requests as needed
- Maintained records of inventory and equipment usage and order medical instruments and supplies when inventory was low
- Stocked crash carts or other medical supplies
- Conducted staff meetings to relay general information or to address specific topics.
DIETARY CLERK
aramark
01.2018 - 01.2020
- Protected patient information, adhering to confidentiality practices
- Maintained kitchen equipment and reported malfunctions to facility managers
- Prepared meals for patients according to dietary needs and manager guidelines
- Assisted in developing mealtime schedules for patients with various dietary restrictions and nutritional needs
- Delivered dishes and meal trays to patient rooms during scheduled times
- Adhered to food safety and infection control regulations by cleaning and sanitizing equipment
- Checked meal trays for compliance with diet modifications
- Provided excellent customer service to residents, staff, and families
- Supervised food production and service and assisted dietitians and nutritionists in food service supervision and planning
- Prepared major meal, following recipes and determining group food quantities
- Observed and monitored patient food intake and body weight and reported progress to leadership
- Planned menus and diets to guide patients based on nutritional needs and established guidelines.
HOME HEALTH CARE PROVIDER
private home health
01.2017 - 01.2019
- Performed variety of duties as requested by client, such as obtaining household supplies and running errands
- Assisted mobility-challenged patients with access to beds, baths and wheelchairs
- Checked and documented patient vitals to decipher changes in progress
- Maintained patient records and reported notable observations to supervisor and case manager
- Transported clients and served as support person for doctors' appointments
- Administered prescribed medications according to physicians' orders
- Leveraged knowledge of wound care and infection-control standards when changing dressings
- Delivered compassionate care for children and adults with disabilities or chronic illnesses
- Changed bed linens and completed laundry tasks to maintain comfortable living quarters
- Monitored prescribed exercise plans and documented progress or challenges
- Bathed patients and assisted with ADLs, promoting autonomy while monitoring safety.
CAREGIVER
villa south assisted living
01.2016 - 01.2018
- Protected health information according to HIPAA policies and procedures
- Maintained secure environment for staff and residents, following established safety standards
- Worked in cooperation with family and outside providers to meet physical and emotional needs of patient
- Reported health changes and provided proper documentation to appropriate staff
- Responded to resident dining needs and assisted with feeding
- Transported client to doctor's office and essential errands
- Offered safety guidance protection to increase mobility for clients with impaired judgment
- Assisted residents in and out of bed and wheelchairs, using safe lifting and transferring techniques
- Assisted residents in activities of daily living to maintain health and dignity
- Provided proper care and observation of patient's skin to prevent breakdown
- Performed healthcare-related tasks, such as monitoring vital signs and medication, under direction of registered nurses and physiotherapists
- Prepared and maintained records of client progress and performed services
- Completed and submitted clinical documentation in accordance with agency guidelines
- Drove motor vehicles to transport clients to physicians' offices or outings.
Education
HIGH SCHOOL DIPLOMA -
mary carroll highschool
Corpus Christi, Texas06.2016
Skills
- Microsoft Word
- Excel
- Powerpoint
- Insurance verification
- Appointment management
- Telephone etiquette
- Patient check-in and check-out
- Multitasking abilities
- HIPAA compliance
- Record keeping
- Medical receptionist experience
- Healthcare industry knowledge
- Follow-up calls
- Customer service
- Preparing Treatment Rooms
- Sterilizing Procedures
Personal Information
Title: Sterile Processing Technician
Timeline
Medical Assistant Receptionist
Comprehensive Kidney Care
04.2023 - Current
STERILE PROCESSING TECHNICIAN
christus health
11.2020 - 04.2023
DIETARY CLERK
aramark
01.2018 - 01.2020
HOME HEALTH CARE PROVIDER
private home health
01.2017 - 01.2019
CAREGIVER
villa south assisted living
01.2016 - 01.2018
HIGH SCHOOL DIPLOMA -
mary carroll highschool
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