Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Fendi-Troi McMillan

Fendi-Troi McMillan

Charlotte,NC

Summary

Versatile professional offering six years in international commercial airline industry with an academic background in French studies, political affairs and legislation; successful in bringing top-notch skills in oral and written communication with an exemplary passion for developing relationships.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Substitute Teacher

Charlotte Mecklenburg School System
05.2023 - Current
  • Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
  • Promoted a collaborative learning environment through group projects and peer-to-peer activities, fostering teamwork and communication skills.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.

Office Assistant and Realtor

Giving Tree Realty
11.2020 - 01.2022
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Confirmed compliance with federal and state laws to enforce regulations and monitor sales.
  • Developed polished and successful sales presentations to highlight product benefits, quality and advantages against competitors.
  • Streamlined communication between potential clients and agents for better collaboration and increased productivity.


Flight Attendant & Instructor

American Airlines
06.2018 - Current
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Complied with all airline and federal aviation regulations to ensure complete safety and security procedures were met.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.

Congressional Intern and Assistant

Congressman Donald M. Payne Jr.
01.2017 - 05.2017
  • Supported the drafting of correspondence for constituents, addressing their concerns and providing accurate information.
  • Gained valuable insight into the daily operations of a congressional office by attending briefings and special events.
  • Streamlined office workflow by updating contact databases regularly and monitoring incoming communications effectively.
  • Greeted and welcomed constituents and guests at office, offering immediate assistance and liaising between upper office staff and general public.
  • Performed administrative duties such as answering phones, distributing mail and updating databases.

High School French Assistant

University High School
01.2016 - 05.2016
  • Fostered foreign language communication skills among students through French conversation
  • Organized and managed multiple responsibilities successfully while helping students with foreign language learning needs.
  • Adapted tutoring plans to incorporate students' particular strengths and goals.

Event Coordinator

Hudson Bayonne Lanes
09.2013 - 08.2017
  • Enhanced event experience by ensuring seamless coordination of all aspects from setup to teardown.
  • Streamlined event planning process for increased efficiency and reduced costs.
  • Established positive relationships with customers, resulting in repeat business and referrals for future events.
  • Oversaw a team of event attendants, managing their schedules and setting clear expectations.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Education

Bachelor of Arts - Political Science; French Translation

Montclair State University
Montclair, New Jersey
2018

Skills

  • Workflow Optimization
  • Administrative Support
  • Interpersonal Communications
  • Correspondence Drafting
  • Deadline-oriented
  • Documentation And Reporting

Accomplishments

  • Studied Abroad in Paris, France at the Institut Catholique de Paris (September 2015- December 2015)
  • Translated documents for the International Rescue Committee for Congolese refugees (September 2016- December 2016)
  • Volunteered in the Women's Education Program in Rabat, Morocco through the Institute for Leadership and Communications Studies & IVHQ teaching English and French (May 2017-June 2017)
  • Graduated from American Airline's Flagship University (June 2018)

Certification

  • First aid and AED certifications

Timeline

Substitute Teacher

Charlotte Mecklenburg School System
05.2023 - Current

Office Assistant and Realtor

Giving Tree Realty
11.2020 - 01.2022

Flight Attendant & Instructor

American Airlines
06.2018 - Current

Congressional Intern and Assistant

Congressman Donald M. Payne Jr.
01.2017 - 05.2017

High School French Assistant

University High School
01.2016 - 05.2016

Event Coordinator

Hudson Bayonne Lanes
09.2013 - 08.2017

Bachelor of Arts - Political Science; French Translation

Montclair State University

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Fendi-Troi McMillan