Fendii Jackson
Newport News,VA
Summary
Dynamic sales professional with a proven track record at VA Medical Center, excelling in relationship building and cash handling. Demonstrated expertise in product merchandising and achieving high customer satisfaction through effective communication and organization. Committed to enhancing sales and driving repeat business while maintaining accuracy in transactions and returns processing.
Versatile team member offering over eight years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
10
10
years of professional experience
Work History
Sales Clerk
VA Medical Center
03.2025 - Current
- Maintained organized sales floor to enhance shopping experience for customers.
- Developed strong customer relationships to drive repeat business and loyalty.
- Processed transactions accurately and efficiently, ensuring high customer satisfaction.
- Kept front checkout area clean and organized to facilitate prompt service.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Efficiently restocked shelves during shifts, keeping merchandise levels consistent for seamless shopping experiences across all departments within the store.
Assistant Program Director
Commonwealth Senior Living
10.2021 - 09.2024
- Coordinates with the patient care team (LPN, RN, Social Workers, and Family) to ensure residents received the correct level of care.
- Participate in weekly team meetings to share information and collaborate with the medical team to assure continuity of care.
- Assisted program manager with developing budget and schedule.
- Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
- Lead project teams towards successful completion of milestones within set timelines, enhancing overall program effectiveness.
- Facilitated strong relationships with community partners, collaborating on initiatives to improve program reach and impact.
- Collaborated with multidisciplinary teams in developing comprehensive plans that address clients'' unique goals while promoting overall wellbeing.
- Identified risks to develop mitigation plans.
- Improved program efficiency by streamlining processes and implementing innovative organizational strategies.
- Exceeded productivity, quality and customer service standards by resolving problems, completing audits, identifying trends and determining system improvements.
- Supported the Program Director in overseeing daily operations, ensuring timely completion of tasks and meeting project deadlines.
- Boosted staff morale and productivity by fostering a supportive work environment and providing clear communication channels.
- Met financial objectives by preparing annual budgets, scheduling expenditures and analyzing variances.
Administrative Assistant
ECPI University
01.2018 - 08.2021
- Generating, classes and student schedules each semester. Schedule and cancel student appointments.
- Track student credits to qualify them for work during the completion of the LPN program.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinate with the Director of Nursing for daily task and upcoming graduates.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Use MS Word or comparable word processing software to execute several office automation functions such as storing and retrieving electronic documents and files; activating printers; inserting and deleting text; formatting and mailing of patient letters, reports and memoranda; and transmitting and receiving e-mail.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Office Administrator
Coastal Medical and Psychiatric Services, Inc.
10.2015 - 01.2018
- Schedule, cancel, and re-schedule patients' appointments
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Verify demographics and insurance information.
- Facilitate basic eligibility, co-pay and preauthorization requirements for specific coverage.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
Order Processor
Walmart Distribution
05.2016 - 11.2017
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Processed customer orders in line with established policies and procedures.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
- Assisted in training new employees on company procedures and best practices for handling orders seamlessly.
- Received and followed pick sheets to gather merchandise for customer orders.
- Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.
Education
High School Diploma -
Denbigh High School
Newport News, Virginia06-2009
Skills
- Office administration
- Data entry
- Customer service
- Microsoft Word
- Time management
- Microsoft Excel
- Administrative support
- Customer and client relations
- Filing
- Scheduling
- Documentation and recordkeeping
- Documentation and reporting
Timeline
Sales Clerk
VA Medical Center
03.2025 - Current
Assistant Program Director
Commonwealth Senior Living
10.2021 - 09.2024
Administrative Assistant
ECPI University
01.2018 - 08.2021
Order Processor
Walmart Distribution
05.2016 - 11.2017
Office Administrator
Coastal Medical and Psychiatric Services, Inc.
10.2015 - 01.2018
High School Diploma -
Denbigh High School
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