FENELLA FORD

Customer-service oriented professional who monitors workflows, performs quality reviews, and ensures the achievement of department goals. Possesses attention to detail necessary to retrieve and organize data. Effectively communicates with physicians and staff. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

KEY QUALIFICATIONS

Health Information Management (HIM) ▪ Medical Coding ▪ ICD-9 Coding ▪ CPT Coding ▪ Terminology Electronic Health Records ▪ EMR / EHR ▪ Medical Records Management Office Management ▪ Medical Office Procedures

Insurance Verification ▪ Master Patient Index ▪ ROI Tracking / Data Analysis

Anatomy & Physiology ▪ HIPAA Compliance ▪ Imaging Record Technology ▪ Quality Assurance Charting ▪ Filing ▪ Reimbursements ▪ Data Quality ▪ Scanning ▪ Interpersonal Professional Communications