Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Fenella Vandermolen

Hudgins,Virginia

Summary

Motivated waitress/hostess with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.


Overview

1
1
year of professional experience

Work History

Waitress/Hostess

The Hatchery Culture
06.2023 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Bussed tables during busy periods to assist staff and quickly turn over tables.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.

Kitchen Staff Member

White Dog Bistro
06.2022 - 08.2022
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Combined ingredients according to precisely written recipes to produce top-quality food and minimized preparation time and food waste.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients..
  • Prepared and cooked items requiring little or no processing such as hot cereals, concentrated or dehydrated soups, sauces and gravies.

Education

Business Administration And Management

Longwood University
Farmville, VA
05.2027

High School Diploma -

Mathews High School
Mathews, VA
06.2023

Skills

  • Supply Restocking
  • Accuracy and Efficiency
  • Tableside Service
  • Service Prioritization
  • Guest Flow
  • Upselling Techniques
  • Team Collaboration
  • Warm and Friendly
  • Item Promotion
  • Complaint Resolution
  • Table Bussing
  • Cool Under Pressure

Accomplishments

  • Recipient of multiple grants and scholarships, based on academic success and merit.
  • 5 years of experience in Orchestra in the violin section
  • Accomplished varsity Track and Field Athlete in High School
  • Community service experience through National Beta Club
  • Excelled in Dual Enrollment English during Junior and Senior year at Mathews High School

Timeline

Waitress/Hostess

The Hatchery Culture
06.2023 - Current

Kitchen Staff Member

White Dog Bistro
06.2022 - 08.2022

Business Administration And Management

Longwood University

High School Diploma -

Mathews High School

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Fenella Vandermolen