Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fengqi Yang

Quincy,MA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a hig degree of accuracy.

Overview

7
7
years of professional experience

Work History

Manager

KALASHA INC
02.2022 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Improved marketing to attract new customers and promote business.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Human Resources Coordinator

Aplus Consulting LLC
11.2021 - 08.2022
  • Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
  • Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
  • Maintained human resources information system and kept employee files up to date and accurate.
  • Completed background and reference checks to facilitate hiring and onboarding of employees.
  • Handled employee inquiries and complaints regarding policy and benefits issues.
  • Conducted new employee onboarding and provided ongoing orientation training.
  • Developed and implemented effective recruitment and onboarding strategies for new hires.
  • Liaised between multiple business divisions to improve communications.

International E-Commerce Coordinator

Qingdao Fangyue Textile Co.,Ltd
09.2016 - 10.2017
  • Added, updated and removed product from e-commerce systems.
  • Drove social media impressions, followers and interactions.
  • Helped streamline workflows from e-store, to vendor, to end client and to buyer.
  • Coordinated and drove e-commerce and social media platforms.
  • Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
  • Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
  • Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Negotiated with suppliers to secure best prices for products.

Education

Master of Arts - Organizational Leadership

Northeastern University
Boston, MA
09.2023

Bachelor of Science - Sociology

Suffolk University
Boston, MA
05.2021

Skills

  • Reading Comprehension
  • Managing Employee Relations
  • Actor Cueing
  • Managing Laborers
  • Managing Career Progression
  • Customer Relationship Management
  • Strategic Planning
  • Managing Multiple Tasks
  • Employee Training
  • Team Leadership
  • Collaborate Cross-Functionally
  • Staff Management

Languages

Chinese (Mandarin)
Native or Bilingual
Japanese
Elementary

Timeline

Manager

KALASHA INC
02.2022 - Current

Human Resources Coordinator

Aplus Consulting LLC
11.2021 - 08.2022

International E-Commerce Coordinator

Qingdao Fangyue Textile Co.,Ltd
09.2016 - 10.2017

Master of Arts - Organizational Leadership

Northeastern University

Bachelor of Science - Sociology

Suffolk University
Fengqi Yang