Summary
Overview
Work History
Education
Skills
Quote
Timeline
Hi, I’m

FENTON LITTLE

Altus,AR
FENTON LITTLE

Summary

To obtain a position highlighting my 30 plus years of customer service skills to successfully contribute growth in business and peer relationships. Experienced Teller bringing financial and extensive customer service knowledge from fast-paced bank settings. Offers professional attitude paired with stellar mathematical skills. Consistently recognized for "service with a smile" mentality.

Overview

32
years of professional experience

Work History

FIRST NATIONAL BANK

TELLER
05.2023 - Current

Job overview

  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
  • Educated customers on use of banking website and mobile apps.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Handled various accounting transactions.
  • Referred customers to other banking departments for specialized services.
  • Established rapport with new clients to increase satisfaction and loyalty.

7th JUDICIAL STATE DISTRICT COURT

CHIEF DEPUTY CLERK
11.2022 - 03.2023

Job overview

  • Responsibility included but are not limited to;
  • Answer incoming phone calls
  • Look up requested information on computer and give caller the requested information
  • Download all citations written by Arkansas State Troop J and the Clarksville Police
  • Department
  • Confirm that all information is correct and assign case numbers
  • Run background checks for requesting agencies
  • Handle civil and small claims paperwork
  • Take probation money from defendants and make sure it is applied to the appropriate case
  • Help defendants with paying their citations online
  • Heavy data entry
  • Maintain relationships with county officials
  • Ability to multitask
  • Answer emails
  • Pay Bills
  • Apply cash bonds and close cases that are paid in full and have been adjudicated
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Monitored office supplies and made arrangements for restocking of low-stock items.
  • Processed documents and materials to disseminate information to appropriate parties.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Managed calendars and scheduled appointments to maintain smooth flow of operations.
  • Issued invoices and followed up on outstanding payments to remind clients to pay on time.
  • Performed routine data entry or document management.
  • Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
  • Responded to requests for information from public, other municipalities or state and federal legislative offices.
  • Updated operational records or licensing information using computer terminals.
  • Informed customers by mail or telephone of additional steps needed to obtain licenses.
  • Researched information in municipal archives upon request of public officials or private citizens.
  • Issued public notification of official activities or meetings.
  • Updated documents such as municipal codes and city charters.

JOHNSON COUNTY SHERIFF’S OFFICE

CHIEF DEPUTY CLERK
06.2021 - 11.2022

Job overview

  • Responsibility included but are not limited to;
  • Responsible for all money/accounts
  • Answer incoming calls and forward to appropriate department
  • Take payments from defendants and apply it to appropriate case
  • Serve warrants and collect money for those
  • Clear warrants in system and assign defendants appropriate court date
  • Enter all violations and assign appropriate court dates for all citations written by the
  • Sheriff’s Deputies, Arkansas Highway Patrol, and Arkansas Game & Fish Officers written in Johnson County
  • Assist defendants with making payments on their cases online
  • Assist the Clarksville Police Department, Johnson County Prosecutors Office and
  • Johnson County District Court as needed

WHITSON MORGAN MOTOR COMPANY

SHOWROOM COORDINATOR
04.2011 - 06.2021

Job overview

  • Responsibility included but are not limited to;
  • Answering all incoming calls on 12 different lines & send them to the correct person/extension (which is a total of 21 people) or give them phone numbers to one of our other dealerships if they called me by accident
  • Being the secretary to 8 salesmen, 1 sales manager & the general manager
  • Check for new leads and hand them out to the correct salesperson at the correct dealership
  • Writing spiff checks for salesmen & service technicians
  • Making and printing temporary tags for all vehicles we sell, test drive & transfer tags for vehicles we have purchased
  • Have passed a background check
  • Make & print direct Liens for vehicles that have been purchased
  • Log into Ford & Chrysler websites, print off invoices & stock in all new units we have ordered before they hit the lot
  • Hand write Thank You cards to every person who purchases a vehicle
  • Send out survey notices to every person who purchases a brand new vehicle
  • Learn who my bosses DO want to talk to & DON’T want to talk to & handle them accordingly
  • Make oil change appointments for the service department
  • Greet all incoming customers
  • Enter all vehicle keys that are on the lot into our key system, tag them & put them in our key case
  • Make PO’s for contract work done on vehicles & write checks for them
  • Order items through eBay or Amazon that are needed for customers vehicles and also make PO’s for those purchases
  • Order some office/finance products & some products for detail
  • Keep track of who got spiffs and the spiff amounts for the last 2 weeks and turn it in to my boss on payroll week
  • Write letters to the DMV to put with customers paperwork if we haven’t received their title yet
  • Print out Ford Leads, hand them out to the salesmen & email the customer back
  • Write some checks for customers
  • 30 years of customer service experience
  • Ability to learn things quickly
  • Ability to multitask
  • Submit bills for co-op payment with Ford & Chrysler
  • Worked in the service department for 2 years as a cashier
  • Assisted service writers with appointments, answering phones, and entered appointments in the computer
  • Counted down cash drawer every night
  • Called customers when their parts came in and scheduled an appointment to have work done 2
  • Assisted customers with recalls & either ordered parts or scheduled an appointment to have repairs done
  • Write up customers’ repair orders when they came in,
  • Assist customers with their needs if it was something I could handle
  • Assisted finance by printing deals, tearing deals apart, and making sure all paperwork that is necessary for funding was together so we could get funded in a timely manner
  • Print credit applications & scan reports into system
  • Use word to print letters for the DMV for 2 dealerships, loss of value letters and survey letters to all customers who purchase a new
  • Chrysler vehicle
  • Log in to Ford & Chrysler websites, print off invoices for new vehicles coming in, stock them into inventory, make folders for each one & file in numerical order
  • Make folders for all new vehicles that have been checked in, put their owners manual and extra key in them and file them numerically
  • Send payment requests to customers & make sure payment is made
  • Took payments from all service customers and counted down cash drawer every night

NITE LITE

CUSTOMER SERVICE REPRESENTATIVE
09.2010 - 04.2011

Job overview

  • Duties included but were not limited to:
  • Answer phone calls and take orders for 5 different catalogs
  • Enter orders and payment information into computer and make notes on customer accounts while on the calls
  • Handle customer complaints and escalate them higher up if needed
  • When I decided to leave I was offered more money and a more prestigious position if I would stay

HURLEY’S

MANAGER
12.1991 - 09.2010

Job overview

  • Duties included but were not limited to:
  • Manager
  • Hire, fire & schedule employees
  • Assign tasks for employees to do each day
  • Order clothing, boots/shoes & accessories for the store
  • Receive all inventory, Check the inventory in, apprise vendor of any shortages or overages, assign barcodes for each item, print them out & have them put on each item
  • Ship items with UPS for phone or online orders
  • Wait on customers and assist them with all of their needs
  • Make displays for items
  • Answer phones, take orders
  • Meet with vendors or go to market in Dallas to purchase items for the store
  • Special order items from vendors to be custom made for different associations & events 3
  • Take inventory of all merchandise in the store
  • Count down the money in the drawer at the end of the day
  • Handle customer returns & send returns to correct vendor
  • Design ads & flyers for the business
  • Keep up with inventory and reorder items as needed or special order items for customers if we did not carry that item on a regular basis 4

Education

Clarksville High School
Clarksville, AR

Diploma from General Studies
05.1990

University Overview

Skills

  • Proficient in Dealertrack
  • Proficient in Secure E Tag
  • Proficient in VinSolutions
  • Proficient in Dealercom
  • Proficient in DealerPay
  • Bank Secrecy Act
  • Cash Handling
  • Financial Transactions
  • Customer Satisfaction
  • Customer Complaint Resolution
  • Audit Preparation
  • Online Training
  • Banking Principles
  • Rapid 10-Key Data Entry
  • Accounts Payable and Accounts Receivable
  • Customer Loyalty
  • Maintaining Clean Work Areas
  • Multitasking Abilities
  • Security Measures
  • Sales Tactics
  • Reading Comprehension
  • Goals and Performance
  • Sales Expertise
  • Process Optimization
  • Ability to Reason
  • Product and Service Understanding
  • Customer Inquiries
  • Staff Management
  • Customer and Vendor Relations
  • MS Office Proficiency
  • Cash Handling Expertise

Quote

Your most unhappy customers are your greatest source of learning.
Bill Gates

Timeline

TELLER
FIRST NATIONAL BANK
05.2023 - Current
CHIEF DEPUTY CLERK
7th JUDICIAL STATE DISTRICT COURT
11.2022 - 03.2023
CHIEF DEPUTY CLERK
JOHNSON COUNTY SHERIFF’S OFFICE
06.2021 - 11.2022
SHOWROOM COORDINATOR
WHITSON MORGAN MOTOR COMPANY
04.2011 - 06.2021
CUSTOMER SERVICE REPRESENTATIVE
NITE LITE
09.2010 - 04.2011
MANAGER
HURLEY’S
12.1991 - 09.2010
Clarksville High School
Diploma from General Studies

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