Fenton Louis
Pembroke Pines
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Overview
7
7
years of professional experience
2018
2018
years of post-secondary education
Work History
Security Officer
Miami dade security
Miami
02.2024 - 08.2025
- Monitored premises to ensure safety and security of all personnel.
- Conducted regular patrols to identify and address potential security risks.
- Responded promptly to incidents and emergencies, ensuring swift resolution.
- Documented daily activities and incidents in detailed reports for record-keeping.
- Collaborated with law enforcement during investigations to support safety efforts.
- Provided exceptional customer service while interacting with the public and staff.
Amazon
Amazon
Miami
03.2022 - 08.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Processed orders and handled returns promptly and accurately.
- Followed up with customers to ensure satisfaction after service interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Cashier
Azure
Hallandale
01.2019 - 01.2020
- Processed customer transactions efficiently at a high-volume retail environment.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Maintained accurate cash drawer and balanced funds at shift end regularly.
- Handled returns and exchanges while adhering to company policies and procedures.
- Collaborated with team members to enhance customer service experiences consistently.
- Trained new cashiers on operational procedures and customer service standards.
Education
North Miami Senior High
North Miami, FLSkills
- Incident response
- Risk assessment
- Surveillance monitoring
- Report writing
- Customer service
- Team collaboration
- Safety protocols
- Problem solving
- Attention to detail
- Background checks
Languages
English
Professional
Timeline
Security Officer
Miami dade security
02.2024 - 08.2025
Amazon
Amazon
03.2022 - 08.2023
Customer Service Cashier
Azure
01.2019 - 01.2020
North Miami Senior High