Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Feonna Campbell-Wallace

Mount Vernon,NY

Summary

Dynamic and dedicated professional with extensive experience in customer service at Golden Krust Bakery and patient care as a Home Health Aide. Known for exceptional empathy and integrity, I excel in enhancing customer satisfaction and maintaining a safe environment, ensuring a positive experience for all clients.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cashier

Golden Krust Bakery
10.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.

Home Health Aide

Lemon Agency
06.2021 - 09.2022
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Cashier

Getting Hungry
04.2018 - 07.2020
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Education

No Degree - Home Health Aide

Big Apple
The Bronx, NY
04-2021

Human Ecology

Mico University
Kingston Jamacica
06-2014

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Guest inquiries
  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Care plan management
  • Dressing assistance
  • Bathing assistance
  • Care plan assessment
  • Toileting assistance
  • Personal care services

Certification

Traumatic Brain Injury Waiver

NYS DOH Incident Reporting Policy

OVerview Nursing Home Transition Diversity

Timeline

Cashier

Golden Krust Bakery
10.2022 - Current

Home Health Aide

Lemon Agency
06.2021 - 09.2022

Cashier

Getting Hungry
04.2018 - 07.2020

No Degree - Home Health Aide

Big Apple

Human Ecology

Mico University

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