Summary
Overview
Work History
Education
Past Experience
Skills
Timeline
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Fequiere Joseph

Howell,NJ

Summary

Proactive and versatile professional with a dedication to quickly adapt to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Dedicated communications specialist with several years of experience covering external and internal communications with experience in an event management.

Overview

8
8
years of professional experience

Work History

Incident Communication Specialist (Customer Service)

Fiserv, Inc.
Berkeley Heights, NJ
10.2023 - Current
  • Deliver precisely timed, clear, and succinct business communication to 100+ Fiserv clients, ensuring effective and informed dialogues
  • Monitor and actively participate in incident bridge calls, swiftly assessing and mitigating business impact
  • Translate intricate technical jargon into accessible, business-friendly language, fostering seamless communication across diverse stakeholders
  • Harness the capabilities of the ServiceNow platform to craft impactful communications, utilizing technology for enhanced messaging
  • Author insightful client-facing Root Cause Analysis (RCA) documents, providing 100+ clients with a comprehensive understanding of incidents and their resolutions, maintaining a client satisfaction rating of 95%
  • Resolve escalated support calls and customer issues not resolved at the technical level
  • Drive accountability and results through robust reporting and meticulous metrics tracking, ensuring 100% transparency and continuous improvement
  • Demonstrate commitment by participating in a dynamic rotating on-call schedule, delivering uninterrupted business support

Corporate Meetings/Events Associate (Coordination & Ops)- NYL

New York Life Insurance Company
New York, NY
11.2019 - 10.2023
  • Orchestrated seamless onsite meeting, events and room booking coordination, travel coordination, ensuring smooth execution and positive experiences for 100+ participants
  • Contributed to the strategic planning and execution of successful gatherings
  • Assisted with business travel for Senior Leadership and employees
  • Reviewed metrics from current and past meetings, providing valuable insights for internal and external budgeting considerations
  • Managed help desk and administrative email communications, responding promptly to all inquiries and ensuring effective resolution
  • Developed and managed registration websites for events, FAQs, and invitations
  • Assisted with F&B management and seating functions during events
  • Facilitated the flow of events for overall success and attendees experience and satisfaction
  • Oversaw reporting for event counts, providing accurate and timely data for evaluation and budget planning
  • Managed request for Proposal (RFP) for sourcing location/venues
  • Coordinated smaller local events, meetings and room bookings, ensuring their successful execution
  • Collaborated with design team for development of events theme, banners, and decals, and badge naming

External Communication Associate- NYL

New York Life Insurance Company
New York, NY
05.2017 - 11.2019
  • Engineered and tracked metrics, elevating the ability to measure communication reach and impact
  • Spearheaded project management for regulatory and compliance requirements, ensuring 100% adherence
  • Provided project support by managing all meeting minutes, attendance and discussions
  • Collaborated with external vendors to craft compelling privacy content, successfully mitigating privacy complaints
  • Orchestrated and led meetings, driving the efficient implementation of business requirements
  • Managed correspondence calendar, provided production support, and delivered monthly reports
  • Streamlined communication and coordination of daily ad-hoc variance materials, increasing workflow efficiency by 10%
  • Directed pipeline management, intake governance, and data analysis for impactful progress sharing
  • Observed change management communications, mastering nuances of customer experience
  • Conducted root cause and cost analyses, contributing to strategic budget planning
  • Fostered collaboration with internal and agency cross-functional groups, aligning efforts to achieve goals
  • Ensured 99% precision in privacy communication deliverables, emphasizing accuracy, timeliness, and effectiveness
  • Collected feedback from peers, driving continuous improvement in processes and procedures
  • Uphold strict adherence to governance and regulatory communication standards
  • Cooperated closely with management to translate strategic ideas into achievable goals
  • Interacted seamlessly with the Quality Assurance Department, Corporate Compliance, and Technology to ensure processes aligned with regulatory and company guidelines

Education

Master’s - Marketing

Walden University
Minneapolis, MN
02.2017

Bachelor of Science - Business Management

Brooklyn College
Brooklyn, NY
09.2004

Past Experience

  • New York Life Insurance Company, Commissions Senior Specialist- NYL, 04/01/15, 05/01/17
  • New York Life Insurance Company, Accounting Representative Specialist- NYL, 01/01/11, 04/01/15
  • New York Life Insurance Company, Remittance Representative Service Associate III- NYL, 12/01/06, 01/01/11

Skills

Microsoft Office Suite (Outlook & Outlook Calendar, PowerPoint, Excel, Word, Access), Google Sheets, Teams, Zoom Webinar, Miro, OneNote, ServiceNow, Crisis management, Editing and proofreading

Timeline

Incident Communication Specialist (Customer Service)

Fiserv, Inc.
10.2023 - Current

Corporate Meetings/Events Associate (Coordination & Ops)- NYL

New York Life Insurance Company
11.2019 - 10.2023

External Communication Associate- NYL

New York Life Insurance Company
05.2017 - 11.2019

Master’s - Marketing

Walden University

Bachelor of Science - Business Management

Brooklyn College

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Fequiere Joseph