Fer Rodriguez Adams
Washington,DC
Summary
I consider myself a resourceful individual in management operations as well as customer engagement. I possess specialized skills in strategic planning, team leadership, and operational improvement. I excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
8
8
years of professional experience
Work History
Section Lead
Trader Joe's
Washington , DC
10.2022 - Current
- Supervised daily operations of the section including planning, organizing, staffing, directing and controlling activities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Customer Experience Guide
Patagonia
Washington , DC
05.2024 - 09.2024
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Resolved customer complaints and issues promptly, ensuring a positive resolution.
Consultant
School Readiness Consulting
Washington , DC
06.2023 - 07.2023
- Organized client meetings to provide project updates.
- Set specific goals for projects to measure progress and evaluate end results.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Merchandising Specialist
Home Depot
Washington, DC
07.2020 - 12.2022
- Created visual displays for store shelves, counters, and windows to attract customers.
- Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
- Monitored stock to maintain sufficient quantity of featured product.
- Organized and located inventory, updating store spreadsheets to reflect statistical data.
Marketing Manager
Lugo Auto Group
Sacramento , CA
04.2017 - 04.2020
- Evaluated the effectiveness of marketing campaigns using analytics tools.
- Marketed products and services at tradeshows and promotional events.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
Bachelor of Arts - English
Sacramento State
Sacramento, CASkills
- Inventory tracking and management
- Customer relationship management
- Customer service management
- Problem-solving
- Quality assurance
Languages
Spanish
Professional
ASL
Limited
Timeline
Customer Experience Guide
Patagonia
05.2024 - 09.2024
Consultant
School Readiness Consulting
06.2023 - 07.2023
Section Lead
Trader Joe's
10.2022 - Current
Merchandising Specialist
Home Depot
07.2020 - 12.2022
Marketing Manager
Lugo Auto Group
04.2017 - 04.2020
Bachelor of Arts - English
Sacramento State
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