Feras Mahmoud
Regional Account Director
Hendersonville,Tennessee
Summary
Highly Motivated leader who's been able to excel in all previous positions in which, I feel comes from my genuine care for my coworkers and the company I work for to succeed. I always go above and beyond as work is amongst the highest priorities in my life, I'm driven to figure out solutions for all problems and implementing processes that allow top potential and inevitable success. Empowering subordinates to work up to their highest potential, in turn, creating a powerful team environment and efficiency in getting to the end goal. I think my top asset is being able to get along with everyone and have genuine care for my work environment as a whole.
Overview
10
10
years of professional experience
38
38
years of post-secondary education
Work History
Regional Account Director
The Jason Foundation
2023.08 - Current
- Implemented successful marketing strategies for product promotion and increased brand awareness.
- Increased regional sales by developing and maintaining strong relationships with key accounts.
- Worked directly with 25 representatives from 25 behavioral health hospitals ensuring they have all tools needed to successfully spread the foundation's mission.
- Delivered engaging presentations at industry conferences and events, showcasing company offerings and generating new business leads.
- Coordinated cross-regional initiatives with fellow directors to create synergy across markets, facilitating stronger global growth.
DISTRICT MANAGER
Valet Living
2021.11 - 2023.08
- Managed and Ran 3 or more districts including Murfreesboro, Chattanooga and Antioch for over 6 months while we had a District manager shortage
- Changed personnel and implemented restrictions in payroll to bring the budget down to a negative variance
- Maintained an excellent customer satisfaction rating with all property managers and maintained over 50 properties at a time ensuring the best customer service satisfaction was given
- Conceptualized and implemented strategies to enhance personnel
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Established, received and updated territory boundaries and distribution routes to service while effectively controlling expenses
- Met deadlines by proactively monitoring individual and team tasks and streamlining processes
- Worked with direct reports to develop and implement action plans, improving operating results
- Recruited and trained new district managers and provided ongoing mentorship
- Led a fleet of 3 trucks in which 2 were used in helping other districts across the region.
DIRECTOR OF OPERATIONS
Hilltop Home Realty
2023.01 - 2023.04
- Established and monitored quality assurance standards to achieve operational excellence
- Developed systems and procedures to improve operational quality and team efficiency
- Collaborated with senior management to develop and execute long-term corporate goals and objectives
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity
- Monitored budget and utilized operational resources to allow for necessary monthly payments.
- Contributed to talent acquisition efforts by participating in recruitment activities, identifying top candidates and facilitating smooth onboarding processes.
MULTI-UNIT MANAGER
Waffle House
2021.02 - 2021.11
- Helped manage 6 units within the two districts I helped oversee
- With major staff shortage, I brought in many candidates by outside recruiting and implementation of different services
- Daily inventory count and Weekly inventory reorder on 2-3 stores
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
TECHNOLOGY MANAGER
Office Depot
2014.07 - 2021.02
- Prepared and conducted technical sales briefings for customer and company representatives
- Worked with teams during planning of technical infrastructure to meet system requirements and best practices
- Supported client training services in custom development technologies.
Education
Bachelor of Science - Business Administration And Management
Middle Tennessee State University (MTSU)
Murfreesboro, TN 2001.05 - 2021.05
Associate of Science - Business Administration And Management
Volunteer State Community College
Gallatin, TN 2001.05 - 2019.05
High School Diploma -
Station Camp High School
Gallatin, TN05.2014
Skills
Business Management
Overseeing Events Operation
Motivational leadership
Accounts Payable And Accounts Receivable
Operational Leadership
Quarterly Interviews/Performance Analysis
Financial Controls Implementation Policy Development And Enforcement
Native Or Bilingual
Full Professional
LANGUAGES
Arabic
English
Spanish
Accomplishments
- Selected as one of 6 newly hired managers to attend Future Leaders of Waffle House Ceremony to present a speech and have dinner with many higher level executives along with the CEO.
- Led the region at Valet Living as the Training District Manager, helping onboard and acclimate the new district managers to their respective districts.
- Oversaw 3 districts at once with Valet Living during a period where the region was short district managers.
- Held the highest associate retention rate in the TN region at Valet Living as I worked to build a great interpersonal relationship with all associates and ensured all needs to get the job done were met.
- Became the District Shrink Captain with Office Depot, helping my home location reach sales goal for 2 consecutive years for the first time in 6 years.
Timeline
Regional Account Director
The Jason Foundation
2023.08 - Current
DIRECTOR OF OPERATIONS
Hilltop Home Realty
2023.01 - 2023.04
DISTRICT MANAGER
Valet Living
2021.11 - 2023.08
MULTI-UNIT MANAGER
Waffle House
2021.02 - 2021.11
TECHNOLOGY MANAGER
Office Depot
2014.07 - 2021.02
Bachelor of Science - Business Administration And Management
Middle Tennessee State University (MTSU)
2001.05 - 2021.05
Associate of Science - Business Administration And Management
Volunteer State Community College
2001.05 - 2019.05
High School Diploma -
Station Camp High School