Fercillia Williams
Rochester,MN
Summary
Dynamic financial professional with a proven ability to enhance cash flow and mitigate risk at FedEx Corporation. Expertise in ledger account management and issue resolution, coupled with strong analytical skills and proficiency in Microsoft Office. Successfully improved financial reporting processes and account reconciliations, ensuring precision and efficiency in fast-paced settings. Committed to driving continued advancements in financial management practices.
Overview
8
8
years of professional experience
Work History
Staff Accountant
Kahler Hospitality Group
Rochester , MN
11.2023 - Current
- Compiled and prepared journal entries for precise general ledger maintenance.
- Verifies and/or completes the payment of invoices associated with accounts payable, and ensures that payments are charged to the appropriate accounts.
- Reconciled company bank statements and bookkeeping ledgers.
- Managed detailed financial records to assist in audit activities.
- Coordinated with external auditors, facilitating the audit process.
- Managed and tracked all capital expenditures for entire portfolio.
- Ensured efficient handling of all electronic fund transfers.
- Handles all commercial leasing tenant issues, such as payment processing, utility rebilling, and month-end account reconciliation.
- Handles and tracks all licensing and permits for the entire portfolio of properties.
- Efficiently addresses supplier, customer, and employee inquiries.
Credit Coordinator
Coyote Logistics LLC
Alpharetta , GA
02.2019 - 09.2023
- Analyzing and assessing the creditworthiness of accounts/clients using external credit risk management tools/reports.
- Set perm limits for new and existing customers with an authorization level of up to $500,000.
- Monitor customer payment practices to determine eligibility for credit increases.
- Correspond by email and phone with sales and operations personnel to resolve credit requests.
- Receive and process credit applications for customers seeking a new line of credit.
- Obtain and analyze Dun & Bradstreet and Ansonia credit reports and financials on new and existing customers.
- Evaluate credit requests for current customers on which the existing line of credit has been depleted.
- Support annual and ad-hoc audit requests, as needed.
- Other miscellaneous duties as assigned, such as credit card processing, credit card refunds, and onboarding paperwork.
- Assists with after-hours and weekend credit coverage as needed.
Collection Specialist
Fed Ex Corportation
Memphis, TN
12.2017 - 07.2018
- Protected the company from financial exposure.
- Handled a portfolio of $4 million (approximately 540 accounts).
- Increased corporate cash flow, and minimized bad debt expense.
- Performed collection activities in order to meet current goals and metrics.
- Serviced delinquent and bankrupt customer accounts through telephone and personal contact.
- Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
- Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
- Negotiated repayment terms with customers based on their individual circumstances.
- Handled incoming calls from customers regarding account status, billing inquiries, payment arrangements.
CUSTOMER SERVICE REP, NATIONAL ACCOUNTS
Terminix Inc
Memphis, TN
10.2016 - 11.2017
- Acted as a liaison between the customer, the branch, the sales representative, and corporate functions via phone, email, and other electronic systems regarding various types of the business unit, National Accounts.
- Maintained special and/or ancillary services via company and/or customer websites, to include scanning and uploading graphs and business proposals.
- Updated work order via customer web portals (e.g., opening and closing work orders, providing status updates on work orders).
- Used a computerized system for inputting and tracking work orders, and ensured customers received service through processing orders and coordinating issues with the Customer Account Manager.
- Handled customer calls, correspondence regarding scheduling and inquiries, as well as recorded all customer information and call history information.
Education
High School Diploma -
Independence High School
06-1992
Skills
- Ledger Account Management
- Financial Reporting
- Accounts Receivable Administration
- Accounts Payable Administration
- Financial Account Reconciliation
- Risk Mitigation
- Issue Resolution
- Short Payments Management
- Account Adjustments
- Reconciliations
- Microsoft Office Proficiency
Timeline
Staff Accountant
Kahler Hospitality Group
11.2023 - Current
Credit Coordinator
Coyote Logistics LLC
02.2019 - 09.2023
Collection Specialist
Fed Ex Corportation
12.2017 - 07.2018
CUSTOMER SERVICE REP, NATIONAL ACCOUNTS
Terminix Inc
10.2016 - 11.2017
High School Diploma -
Independence High School
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