FERDINAND ATIKPOH
Middle River,MD
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
31
31
years of professional experience
Work History
Regional Director of Operations
DIVISION OF PRETRAL AND DETENTION SERVICES
07.1993 - Current
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Negotiated favorable contracts with vendors to reduce costs without compromising on product or service quality.
- Increased operational efficiency by streamlining processes and implementing innovative solutions.
- Implemented process improvements that increased productivity while maintaining high levels of service quality.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Refined safety protocols at each location to minimize risk exposure for both employees'' well-being as well as company liability.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
TRAINING AND DEVELOPMENT MANAGER.
STATE OF MARYLAND.
02.2010 - 07.2015
- Developed high-performing teams through strategic coaching and mentoring initiatives for managers and supervisors.
- Promoted a culture of continuous improvement, implementing best practices in adult education methodologies across the organization.
- Optimized departmental performance with thorough needs assessments, aligning training programs to business objectives.
- Achieved greater efficiency in the delivery of training programs by leveraging technology and digital tools for content creation, learning management, and reporting.
- Enhanced employee retention by implementing comprehensive training and development programs.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Increased employee engagement, delivering customized training solutions tailored to individual learning styles.
- Evaluated program effectiveness using key performance indicators, driving continuous improvement efforts in curriculum design and delivery methods.
Education
MBA - Business Administration And Management
Alabama A & M University
Normal, AL05.1983
MBA - BANKING AND FINANCE.
Alabama A & M University
Normal, AL05.1983
Bachelor of Science - International Economics
Alabama A & M University
Normal, AL05.1981
Skills
- Operational Efficiency
- Data-driven decision-making
- Workforce Planning
- Strategic planning and execution
- Leadership training
- Quality Assurance
- Operations Oversight
Accomplishments
- Supervised team of 40 staff members.
- Achieved goals and departmental targets by completing various tasks with accuracy and efficiency..
Timeline
TRAINING AND DEVELOPMENT MANAGER.
STATE OF MARYLAND.
02.2010 - 07.2015
Regional Director of Operations
DIVISION OF PRETRAL AND DETENTION SERVICES
07.1993 - Current
MBA - Business Administration And Management
Alabama A & M University
MBA - BANKING AND FINANCE.
Alabama A & M University
Bachelor of Science - International Economics
Alabama A & M University
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