Ferdinand Fube

• Assisted the Donor Center Director (CD) in the daily operation of the donor center and assumed directorial responsibilities in their absence
• Supervised day-to-day operations to meet performance, quality, and service expectations for 26 hourly full-time and part-time personnel.
• Optimized workflows and supported subordinates to deliver seamless service. Leading to a 50% reduction in customer concerns.
• Analyzed results and translated insights into data-driven actionable behavior for KPI improvements. Red blood cell loss (RBC) was reduced by 66%
• Administered policies and practices in HR, SOP compliance, safety, and quality assurance. Coordinated internal and external audits by the FDA, CLIA,
• Hired and mentored new and underperforming staff by providing encouragement, positive feedback, and opportunities for improvement
• Documented and reported employee behavioral issues to CD and issued corrective, disciplinary action, or formal retraining when necessary
• Compiled, analyzed, and reported on internal and external marketing data to formulate the center’s grassroots marketing results and strategy
• Served as training coordinator and designated trainer for the brand-new center. Achieved an 80% cross-training thresh-hold by the second year of operations
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Oversaw center productivity to attain operational goals and performance targets

• Coordinated work handoffs and schedules with shift supervisors and team leaders.
• Monitored staffing resources and projected future operational needs.
• Defined key performance metrics and expectations to optimize productivity.
• Anticipated issues that may affect business operations and worked with management and quality control teams to formulate a plan of action.
• Improved center productivity and morale through consistent coaching, performance reviews, and engagement with team members.
• Thus reducing donor processing times from 140 minutes to 80 minutes.
• Hosted leadership meetings to plan for upcoming business challenges.
• Hosted two consecutive FDA audits with zero findings.

• Managed daily operations, including customer concerns, delivery of DME, and sales team
• Led hiring, onboarding, and training new hires to fulfill business requirements.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Collaborated with senior management to develop KPIs, build operations dashboard, and monitor performance
• Established new customer relationships to generate ongoing and sustainable customer relationships, resulting in a 12% increase in sales annually
• Used forecasting data to prepare daily work assignments, delegate tasks, and optimize labor scheduling to meet daily production goals. Lead to a 30-minute reduction in patient wait times.
• Monitored industry trends to identify and incorporate new technologies and industry-relevant business strategies