Ferdinand Tabios
Quincy,MA
Summary
Results-driven Operations Analyst recognized for high productivity and efficiency in task completion. Specialized skills include data analysis, process optimization, and project management. Excel in problem-solving, communication, and teamwork to enhance operational processes and outcomes. Committed to leveraging analytical expertise and collaborative abilities for organizational success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
9
9
years of professional experience
Work History
Pharmacy Operations Analyst
Blue Cross and Blue Shield of Massachusetts Inc.
Hingham, MA
02.2024 - Current
- Answered provider inquiries and provided accurate information regarding authorizations and services.
- Maintained detailed records of caller interactions, transactions and comments for future reference.
- Performed administrative tasks such as case and inventory management.
- Engaged in conversation with callers to understand needs, resolve issues and answer insurance questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Timekeeping Associate
Asurion
Santa Rosa Laguna, Philippines
07.2015 - 10.2023
- Maintained accurate records of employees' hours worked, including overtime and vacation time.
- Monitored employee attendance to ensure compliance with company policies.
- Assisted in the preparation of payroll reports on a weekly basis.
- Verified accuracy of timesheets before submitting them for processing.
- Maintained confidentiality around sensitive employee information at all times.
- Entered and verified timekeeping data with consistent reviewed, corrections and deletions.
- Reviewed and approved production timecards daily.
Education
Bachelor of Science - Engineering
Adamson University
Philippines01-1998
Skills
- Process updates
- Workflow Optimization
- Operational Efficiency
- Team building
- Data Analysis
- Task Prioritization
- Professionalism
- Goal Setting
- Problem-solving abilities
- Teamwork and Collaboration
- Active Listening
- Excellent Communication
- Decision-Making
Languages
English
Professional
Tagalog
Professional
Affiliations
- Biking and outdoor activities.
- Listening to music
- Watching TV
References
References available upon request.
Timeline
Pharmacy Operations Analyst
Blue Cross and Blue Shield of Massachusetts Inc.
02.2024 - Current
Timekeeping Associate
Asurion
07.2015 - 10.2023
Bachelor of Science - Engineering
Adamson University
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