Ferdinand A. Jr Castro
Honolulu
Summary
High-energy Customer Service Agent skilled in resolving conflicts through proactive communication. Listens actively to questions and resolves issues and disputes tactfully and effectively. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Porter
Honolulu International Airport
11.2012 - Current
- Carrying balikbayan box, 50lbs
- Pushing wheelchair, assist all passenger
- Meeting the flight
- Relayed updates and information to passengers in a friendly and timely manner
- Drove a 2-passenger shuttle bus to and from the terminal
- Maintained a friendly, positive attitude when dealing with distressed passengers.
Pharmerica
Driver
08.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Allied Universal
Security
06.2021 - 08.2022
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Participated in staff meetings, special events and professional development activities.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Permitted entry with escort for approved persons into secure locations.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
Housekeeping
Housekeeping Nordstrom, Ala-moana Center
10.2016 - 08.2022
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors
- Washed, cleaned and disinfected water coolers
- Cleaned and buffed tile floors using industrial cleaning equipment
- Polished glass surfaces and windows
- Dusted picture frames and wall hangings with a cloth
- Removed waste paper and other trash from the premises to designated area
- Operated power equipment tools such as backpack vacuums for up to 1-2 hours per shift
- Accepted accountability for all assigned building keys, master keys and access cards
- Disinfected and mopped bathrooms to keep them sanitary and clean
- Collected trash and moved garbage cans from kitchen areas to pick-up stations
- Returned emptied garbage receptacles to their proper locations
- Used chemicals and other cleaning equipment in a proper, safe and responsible manner
- Verified that all storage areas and carts were clean and organized
- Swept and washed all hard surface floors
- Moved chairs and desk around rooms to clean behind and underneath them
- Rotated linens in storerooms and replenished supplies when they were low
- Cleaned elevators, glass and planters in public areas such as the lobby and public restrooms
- Spot cleaned walls, carpets and light fixtures
- Waxed and polished wood floors and other woodwork
- Transported cleaning products and equipment to and from the utility rooms.
Dishwasher
15 Craigside
10.2016 - 04.2017
- Consistently provided professional, friendly and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Immediately reported accidents, injuries or unsafe work conditions to manager
- Provided friendly and attentive service
- Consistently kept kitchen areas clean and free of debris and water
- Routinely removed trash working area
- Washed and disinfected kitchen area, floors, tables, tools, knives and equipment
- Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing
- Emptied and maintained trashcans and outdoor dumpster area
- Routinely carried large loads of dishes to kitchen for washing
- Maintained high standards of cleanliness and sanitation.
Education
High School Diploma -
Manaoag National High School
2010
Skills
- Conflict resolution techniques
- Dispatch
- Stationary surveillance
- Theft Prevention Training
- Safety and Security
- Baggage Collection and Transport
- Cleaning Products
- Worksite Safety
- Valid Driver's License
- Safety Protocols
- Cleaning Solution Preparation
- Work Orders
- Remove Trash
- Safety Standards
Timeline
Pharmerica
Driver
08.2023 - Current
Allied Universal
Security
06.2021 - 08.2022
Housekeeping
Housekeeping Nordstrom, Ala-moana Center
10.2016 - 08.2022
Dishwasher
15 Craigside
10.2016 - 04.2017
Porter
Honolulu International Airport
11.2012 - Current
High School Diploma -
Manaoag National High School
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